Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Waddle

Battletown,KY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I take pride in helping and serving my customers.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

First State Bank
02.2022 - Current
  • Open teller line every morning. Included opening the vault's. Turning all alarms off. Making sure no problems occurred from previous day's balancing of all teller drawers and vault. Also responsible for sending daily reports and viewing overdraft account's and making decisions either to pay customer transactions or to return them.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Balanced ATM, Teller Drawer, Debit Card Machine and Vault daily.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Educated customers on use of banking website and mobile apps.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Processed applications for new accounts.
  • Trained new hires on customer service policies and procedures.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responsible for the end of day closing of the teller line.

Customer Service Representative

Department Of Community Based Services
10.2016 - 12.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Interviewed customers for medical and food stamps. Processed cases in a timely manner to ensure coverage for customers and their families.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills. To meet the needs of our customers.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Kept records for building maintenance and ordered supplies for office.

Education

Associate of Science - Business Administration And Management

Sullivan University
Louisville, KY
06.1997

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Paperwork Processing
  • Administrative Support
  • Filing
  • Product Sales
  • Multi-line phone talent

Timeline

Customer Service Representative

First State Bank
02.2022 - Current

Customer Service Representative

Department Of Community Based Services
10.2016 - 12.2021

Associate of Science - Business Administration And Management

Sullivan University

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Rebecca Waddle