Rebecca Wagner
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Claims Supervisor
HealthEquity Inc.
10.2018 - 07.2024
- Supervise a team of 8-14 examiners
- Answer inquires from various departments and team members and assist with large projects as needed up to and including account audits
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Claims Examiner III
HealthEquity Inc.
01.2015 - 10.2018
- Process Claims, Escalations and Appeals
- Assisted Supervisors with training, Performance Improvement Plans, and Team meetings
- Create interdepartmental trainings and conducted meetings
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
Client Services Representative II
ARUP Laboratories
04.2011 - 01.2015
- Assist medical professionals with specific test inquires
- Order or cancel testing for Patients
- Relay test results to medical professionals via phone, fax, or email
- Confirm specimen shipments with various couriers
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Weekend Receptionist
All Purpose Windows and Doors
08.2010 - 04.2011
- Confirmed appointments, communicated with clients, and updated client records.
- Supported administrative staff by taking detailed messages, forwarding calls, and managing email correspondence.
- Maintained an organized work environment through effective filing systems and document management.
- Enhanced customer experience by efficiently handling front desk tasks and addressing inquiries in a timely manner.
Temporary Employee
Salt Lake County Elections
10.2010 - 11.2010
- Updated official records accurately after processing name changes or address updates from registered voters.
- Safeguarded voter confidentiality while processing ballots, ensuring trust in the electoral system.
- Supported successful elections by troubleshooting issues with voting equipment as needed.
Education
GED -
West Jordan High School
West Jordan, UT06.2004
Skills
- Claims analysis
- Attention to Detail
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- MS Office Suite
Timeline
Claims Supervisor
HealthEquity Inc.
10.2018 - 07.2024
Claims Examiner III
HealthEquity Inc.
01.2015 - 10.2018
Client Services Representative II
ARUP Laboratories
04.2011 - 01.2015
Temporary Employee
Salt Lake County Elections
10.2010 - 11.2010
Weekend Receptionist
All Purpose Windows and Doors
08.2010 - 04.2011
GED -
West Jordan High School
Similar Profiles
Deja OdisDeja Odis
Customer Service Representative at HealthEquity Inc.Customer Service Representative at HealthEquity Inc.
Alex ShermanAlex Sherman
Member Relations 2 at HealthEquityMember Relations 2 at HealthEquity
J.R. WYSSJ.R. WYSS
Trust Supervisor at HealthEquityTrust Supervisor at HealthEquity
Xin BaiXin Bai
Hardware & Software Engineering (UAV Project) at Hanseup KimHardware & Software Engineering (UAV Project) at Hanseup Kim
Elena Michelle RoviraElena Michelle Rovira
Adaptive Recreation Supervisor/ Instructor at Salt Lake County RecreationAdaptive Recreation Supervisor/ Instructor at Salt Lake County Recreation