Rebecca Wagner
Salt Lake City,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Claims Supervisor
HealthEquity Inc.
Draper, UT
10.2018 - 07.2024
- Supervise a team of 8-14 examiners
- Answer inquires from various departments and team members and assist with large projects as needed up to and including account audits
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
Claims Examiner III
HealthEquity Inc.
Draper, UT
01.2015 - 10.2018
- Process Claims, Escalations and Appeals
- Assisted Supervisors with training, Performance Improvement Plans, and Team meetings
- Create interdepartmental trainings and conducted meetings
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
Client Services Representative II
ARUP Laboratories
Salt Lake City, UT
04.2011 - 01.2015
- Assist medical professionals with specific test inquires
- Order or cancel testing for Patients
- Relay test results to medical professionals via phone, fax, or email
- Confirm specimen shipments with various couriers
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Weekend Receptionist
All Purpose Windows and Doors
Salt Lake City, UT
08.2010 - 04.2011
- Confirmed appointments, communicated with clients, and updated client records.
- Supported administrative staff by taking detailed messages, forwarding calls, and managing email correspondence.
- Maintained an organized work environment through effective filing systems and document management.
- Enhanced customer experience by efficiently handling front desk tasks and addressing inquiries in a timely manner.
Temporary Employee
Salt Lake County Elections
Salt Lake City, UT
10.2010 - 11.2010
- Updated official records accurately after processing name changes or address updates from registered voters.
- Safeguarded voter confidentiality while processing ballots, ensuring trust in the electoral system.
- Supported successful elections by troubleshooting issues with voting equipment as needed.
Education
GED -
West Jordan High School
West Jordan, UT06.2004
Skills
- Claims analysis
- Attention to Detail
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- MS Office Suite
Timeline
Claims Supervisor
HealthEquity Inc.
10.2018 - 07.2024
Claims Examiner III
HealthEquity Inc.
01.2015 - 10.2018
Client Services Representative II
ARUP Laboratories
04.2011 - 01.2015
Temporary Employee
Salt Lake County Elections
10.2010 - 11.2010
Weekend Receptionist
All Purpose Windows and Doors
08.2010 - 04.2011
GED -
West Jordan High School