Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
References
Intern
Rebecca Walker

Rebecca Walker

Lenox,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience

Work History

City Clerk

City Of Nashville
06.2023 - 02.2024
  • Managed city records, ensuring timely updates and accurate documentation for public access.
  • Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
  • Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
  • Provided exceptional customer service when responding to inquiries from residents and visitors regarding city services or policies.
  • Participated in staff training programs to continuously enhance knowledge on current best practices in municipal administration.
  • Administered oaths of office for elected officials, upholding integrity of democratic process within community.
  • Coordinated with various city departments to compile and submit necessary reports, contributing to effective governance.
  • Implemented records management policies that protected sensitive information while promoting accessibility for research and reference purposes.
  • Updated documents such as municipal codes and city charters.
  • Issued public notification of official activities or meetings.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Stayed up-to-date on Georgia laws and licensing requirements to complete accurate and efficient reviews.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Updated operational records or licensing information using computer terminals.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.

Office Clerk

Robert Hutson Ford
01.2022 - 06.2023
    • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
    • Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
    • Expedited project completion times by assisting coworkers with research tasks, locating needed information sources quickly and efficiently.
    • Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
    • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
    • Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
    • Assisted in the preparation and distribution of marketing materials to clients and potential customers, resulting in increased brand awareness for the company.
    • Interacted with customers by phone, email, or in-person to provide information.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Responded to inquiries from callers seeking information.
    • Maintained organized files and stocked supplies to support team needs and maximize performance.
    • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
    • Handled incoming business and client requests for information.
    • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
    • Provided clerical support, addressing routine, and special requirements.
    • Managed daily data entry and kept clerical information accurate and up-to-date.
    • Completed clerical tasks such as filing, copying, and distributing mail.
    • Maintained and updated office records, both digital and physical.
    • Collaborated with various departments to complete assigned tasks.
    • Prepared and edited documents to produce precise, accurate and professional communication.
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Input data into spreadsheets and databases.
    • Reviewed files, records and other documents to obtain information to respond to requests.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
    • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
    • Utilized office management software to record and track customer information.
    • Processed incoming and outgoing mail and packages according to established procedures.
    • Edited and proofread documents for accuracy and completeness.
    • Compiled and analyzed data to produce reports.
    • Supported staff on special assignments and ad hoc projects.
    • Informed and supported business leaders through consistent communication and administrative support duties.
    • Edited documents to keep company materials free of grammar errors.
    • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

CSR

H&r Block Tax Svc
01.2021 - 01.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Assisted customers with account set-up, enabling smooth transitions into using company''s products or services.
  • Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
  • Served as liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for organization.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
  • Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
  • Leveraged sales expertise to promote products and capitalize on up sell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Human Resources Manager

Walmart
06.1992 - 07.2020
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Promoted diversity and inclusion within workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for organization.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or round table discussions.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Motivated employees through special events and incentive programs.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Distributed employee engagement surveys to identify areas of improvement.

Education

High School Diploma -

Berrien High School
Nashville, GA

Skills

Communication skills

Engagement with Associates & customers

Files and Record management

Payroll coordination

Training and Development

Employee Relations

Recruitment

Compensation

Benefits Enrollment

  • Customer Relations
  • Multitasking Abilities

Multi tasking

  • Task Prioritization
  • Good Telephone Etiquette
  • Flexible and Adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

City Clerk

City Of Nashville
06.2023 - 02.2024

Office Clerk

Robert Hutson Ford
01.2022 - 06.2023

CSR

H&r Block Tax Svc
01.2021 - 01.2022

Human Resources Manager

Walmart
06.1992 - 07.2020

High School Diploma -

Berrien High School

References

Kim York

229-425-7064


Alonzo McCauley

229-424-4646


Patricia Cox

229-956-6472


Ruth Hall

229-848-7000

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Rebecca Walker