Rebecca Walsh
Powell,TN
Summary
For the past 16 years I have worked for a small Orthopedic office. During my years with the company, I have helped out in many areas when needed, but most importantly,my main focus was our patients. I made customer service a priority to ensure they felt important and made sure their cases were handled properly. I also served as the personal assistant to the owner of the practice and the duties that entailed. I am a a hard worker with excellent customer service, and time management abilities. I have excellent organizational skills and attention to details. I have multitasking and time management abilities and I am devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Workers' Compensation Coordinator
OrthoKnox, LLC
Knoxville, TN
09.2008 - Current
- Monitored medical treatment of injured employees to ensure compliance with applicable laws and regulations.
- Maintained records on employee injuries, illnesses, treatments, and related expenses.
- Investigated worker's compensation claims to determine validity of each claim.
- Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.
- Conducted independent research on local state laws pertaining to workers' compensation policies and procedures.
- Collaborated with legal counsel when necessary in order to resolve complex issues related to individual worker's compensation cases.
Personal Assistant to the Owner
OrthoKnox, LLC
Knoxville, TN
03.2000 - Current
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Scanned documents into electronic format for storage in a secure database system.
- Arranged conference calls with remote employees or clients located outside of local area.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
Education
Associate of Science - Paralegal Studies
South College
Knoxville, TN06-2003
High School Diploma -
Clinton High School
Clinton, TN05-1997
Skills
- Claims
- Claims Management
- Policy Interpretation
- Case coordination
- Written Communication
- Excellent Communication
- Adaptability
- Task Prioritization
- Multitasking
- Team Collaboration
- Analytical Thinking
- Organizational Skills
- Professional Demeanor
- Active Listening
- Teamwork and Collaboration
- Time management abilities
- Decision-Making
- Attention to Detail
- Effective Communication
- Reliability
References
References available upon request.
Timeline
Workers' Compensation Coordinator
OrthoKnox, LLC
09.2008 - Current
Personal Assistant to the Owner
OrthoKnox, LLC
03.2000 - Current
Associate of Science - Paralegal Studies
South College
High School Diploma -
Clinton High School
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