REBECCA WEBER
Virginia Beach,VA
Summary
Entrepreneurial, results-driven project manager and healthcare professional effective at leading high performing teams in fast paced, demanding environments, through disciplined initiative management, motivational coaching and a relentless pursuit of business success. Exceptional customer relationship manager, who excels at rapidly building trust and creating high-integrity, high-energy environments for fellow team members to do the same. Excellent organizational and communication skills with an attention to critical details, proactively avoiding problems, or resolving them rapidly and decisively.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
Concord USA
Hopkins, MN
09.2022 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
Release Coordinator
AIM Specialty Health
Chicago, IL
07.2019 - Current
- Provide release coordination and communication during and after the deployment of the scheduled release trains
- Represent Release Management during Change Management meetings to inform as well as collect information that may impact the non-production environments as well as release activities
- Facilitate release planning meetings, working directly with project managers, scrum teams and RTEs
- Work with production support teams post release to mitigate and deploy fixes for any post release issues
- Identify opportunities to make tactical improvements to the release management process.
Project Manager Team Leader
Concord USA
Chicago, IL
09.2017 - 07.2019
- Provides project management for the largest transformation in the organization’s history, doubling the capacity for the premier provider of Specialty Health Services in the United States, serving more than 50M members
- Personally, accountable for the successful delivery of one of four phases delivering end-to-end modernization and replacement of existing technology platforms; introducing plug-n-play architecture, next gen data and analytics, cloud infrastructure, and agile delivery principles
- Ensures on-time and on-budget delivery of the newly designed intake portal, new user interface to support existing user workflows, and a complete facelift of the user experience with no disruption to current member experience
- Designed training documentation to support the initial pilot of 30 users and then expanded that for use with more than 900 call center users
- Works directly with CIO and Transformation Director to successfully establish an effective offshore capability under challenging deadlines, reducing resourcing costs by more than 30%
- Promoted from project coordinator to project manager in less than six months
Co-Owner
A Clear Choice Pool Service
Virginia Beach, VA
01.2007 - 01.2018
- Launched and operated a successful pool cleaning and maintenance service with more than 500 customers and 15 Full-time employees
- Grew business 25% YOY with equivalent profitability through establishment of long-term service commitments and exclusive partnerships with local pool supply companies
- Achieved significant customer loyalty through proactive outreach, incentives, recognition programs, and exceptional and ongoing customer relationship outreach
- Performed all financial activities including producing P&L statements and other management reports, accurate and timely processing of accounting data; managing accounts receivable and payables; balancing cash and posting sales invoices.
Manager/Site Leader/Senior Processor
UST Global, Cigna Health-Spring
Norfolk, VA
03.2016 - 05.2017
- Hired and managed the UST Global Norfolk team of 22 Pharmacy Technicians processing coverage determinations and PSS through a CMS audit and IVR for Cigna-HealthSpring (C-HS)
- Increased multi-site team (Nashville and Norfolk) productivity by 100% in 3 months
- Managed account resources and financials, developing projections and managing actuals to budget, adjusting staffing accordingly for $2M profitable engagement
- Participated in all daily Scrum calls to provide updates on remediation activities associated with extracting C-HS from CMS sanctions
- Designed, enacted and managed daily Quality Assurance and review of cases, making the UST Global team one of the top performing teams at C-HS as measured by velocity, quality and retention
- Redesigned and oversaw implementation of the onboarding and training process for more than 200 Pharmacy technicians at C-HS, compressing initial training from 6 weeks to 3 weeks while doubling the productivity and quality of new team members
- Developed trusted relations with C-HS Managers, Directors and Vice Presidents and served as UST Global POC on error reporting, training and quality improvement initiatives.
Executive Assistant to CEO
Spillman Group
Virginia Beach, VA
01.2014 - 01.2016
- Worked daily with CEO to prioritize work, coordinate meetings, and provide a professional face of the organization to clients
- Managed a constantly changing calendar for a global CEO logging hundreds of thousands of air miles providing services to healthcare and other organizations.
Pharmacy Technician
McArthur Pharmacy
Norfolk, VA
01.2003 - 01.2008
- Successfully assisted an average of 50 customers per day, providing consultative services and responded to healthcare, wellness and pharmaceutical inquiries, and other personal and family challenges
- Promptly responded to service requests and performed billing procedures, accurately handling and recording cash flow
- Provided outstanding customer service, building rapport that increased customer retention.
Education
BACHELOR OF PSYCHOLOGY - undefined
Old Dominion University
01.2020 - Current
LICENSES AND CERTIFICATIONS PTCB Certified as a Pharmacy Technician Basic Scrum Principles Agile Project Management Foundations - undefined
ASSOCIATE DEGREE - Social Science
Tidewater Community College
Skills
COMPUTER SKILLSundefined
Timeline
Project Manager
Concord USA
09.2022 - Current
BACHELOR OF PSYCHOLOGY - undefined
Old Dominion University
01.2020 - Current
Release Coordinator
AIM Specialty Health
07.2019 - Current
Project Manager Team Leader
Concord USA
09.2017 - 07.2019
Manager/Site Leader/Senior Processor
UST Global, Cigna Health-Spring
03.2016 - 05.2017
Executive Assistant to CEO
Spillman Group
01.2014 - 01.2016
Co-Owner
A Clear Choice Pool Service
01.2007 - 01.2018
Pharmacy Technician
McArthur Pharmacy
01.2003 - 01.2008
LICENSES AND CERTIFICATIONS PTCB Certified as a Pharmacy Technician Basic Scrum Principles Agile Project Management Foundations - undefined
ASSOCIATE DEGREE - Social Science
Tidewater Community College
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