REBECCA WARD
Sr. Practice Manager
Bethel,USA
Summary
Dedicated Medical Assistant and Office Manager with over 15 years of experience in clinic office operations and clinical assistance within a multi-specialty clinic. Knowledgeable with strong foundation in managing healthcare practices. Successfully led cross-functional teams to streamline operations and improve patient care. Demonstrated expertise in strategic planning and operational efficiency. Proven expertise in establishing new practices, including project management, equipment procurement, staffing, and training initiatives. Recognized for exceptional customer service skills, a strong work ethic, and the ability to manage multiple projects simultaneously while fostering team morale and performance improvement.
Overview
28
28
years of professional experience
Work History
Senior Practice Manager
Gifford Medical Center
01.2025 - Current
- Optimized resource allocation, ensuring timely delivery of services to clients without compromising quality.
- Handled job duties for staff members which were unavailable or out of office.
- Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Championed a culture of continuous learning within the firm, promoting professional development opportunities for all employees.
- Ensured regulatory compliance in all aspects of practice management operations through diligent monitoring.
- Implemented innovative technologies to modernize office operations and improve overall productivity.
- Coordinated efforts between various departments to ensure seamless collaboration towards shared goals.
- Mentored junior staff members, providing guidance on career growth and skill development within the firm.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided supervision and management to team of support personnel.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation.
Clinic Office Manager
Gifford Medical Center
01.2011 - 01.2025
- Oversight of 3 community clinic locations and one hospital based clinic providing multi-specialty care in rural communities.
- Created annual goals, objectives, and budget and made recommendations to reduce costs.
- Served as liaison between management, clinical staff, and the community.
- Expertly planned, coordinated, organized and directed all operations of the agency.
- Jumped in to fill gaps for on-call
- Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.
- Reviewed and approved time cards for processing by payroll department. rotation when necessary.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
- Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic''s needs.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Increased clinic revenue by identifying opportunities for growth, expanding service offerings, and collaborating with physicians on marketing strategies.
- Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds.
- Championed patient-centered care initiatives that increased satisfaction scores, positive online reviews, and word-of-mouth referrals.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Optimized inventory management processes resulting in reduced waste and significant cost savings for the clinic without sacrificing quality of care standards.
- Mentored junior staff members, fostering their professional growth while ensuring excellent service delivery within the clinic environment.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Administrative Office Manager
Gifford Medical Center
11.2004 - 01.2011
- Established staff schedules and assignments based on facility needs and equipment availability.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Closely collaborated with the management team to make necessary improvements and satisfy customer needs.
- Identified process improvements in the day-to-day functioning of the department.
- Assigned employee areas, scheduled staff breaks, and authorized overtime.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Routinely collaborated with department managers to correct problems and improve services.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Interpreted and communicated new or revised policies to staff.
Unit Services Coordinator
Dartmouth Hitchcock Medical Center
05.2002 - 11.2004
Unit Medical Secretary
Dartmouth-Hitchcock Medical Center
03.2001 - 06.2002
Customer Service Agent
CitiFinancial
03.2000 - 03.2001
Vault Teller
Randolph National Bank
01.1998 - 02.2000
Office Assistant
11.1997 - 12.1999
Education
MBA - Leadership and Management
Marylhurst University
Marylhurst, OR01.2017
Bachelor of Arts - Healthcare Administration
Ashford University
San Diego, CA01.2015
Skills
- Experienced in Microsoft Office tools
- Organizational time strategies
- Committed team contributor
- Proficient in resolving complex issues
- Clear interpersonal communication
- Multitasking proficiency
- Routine office workflow oversight
- Detail-oriented data management
- Professional call handling
- Thorough detail orientation
- Upholds privacy standards
- Knowledge of clinical terminology
- Applies critical thinking
- Optimistic mindset
- Ensuring compliance in patient information handling
- Operational efficiency
- Innovation and creativity
- Staff development
- Electronic health records
Timeline
Senior Practice Manager
Gifford Medical Center
01.2025 - Current
Clinic Office Manager
Gifford Medical Center
01.2011 - 01.2025
Administrative Office Manager
Gifford Medical Center
11.2004 - 01.2011
Unit Services Coordinator
Dartmouth Hitchcock Medical Center
05.2002 - 11.2004
Unit Medical Secretary
Dartmouth-Hitchcock Medical Center
03.2001 - 06.2002
Customer Service Agent
CitiFinancial
03.2000 - 03.2001
Vault Teller
Randolph National Bank
01.1998 - 02.2000
Office Assistant
11.1997 - 12.1999
Bachelor of Arts - Healthcare Administration
Ashford University
MBA - Leadership and Management
Marylhurst University
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