Rebecca Wareham
Fresno,Ca.
Summary
Dependable office management professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
Henson General Engineering, Inc
Fresno, CA
12.2022 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Accounting Specialist II
Wonderful Citrus
03.2015 - 09.2022
- Processes high volume of multiple types of invoices, utilities, and check requests daily
- Ensures payments for multiple vendors in a timely and accurate manner
- Maintains regular verbal and email communication with vendors in a professional and courteous manner
- Trains new employees on A/P systems and policies.
Administrative Assistant / Sales Assistant
The Bakersfield Californian
05.2012 - 03.2015
- Ad Booking /Billing
- Contacted several customers on regular basis to confirm ads and billing
- Assisted Multiple Sales Reps which includes Monthly Billing, Memo Invoices, Data Entry, Filing
- Tracking and organizing special pubs or pages, which are included in daily newspapers, as well as the Bakersfield Life Magazine and Bakersfield Wellness Magazine.
Customer Service Associate
Screen Actors Guild Producers Pension and Health
01.2010 - 03.2012
- Answered 60-80 calls per day related to claim and eligibility issues from participants, as well as providers
- Entered data and documentation of each phone inquiry while assisting caller
- Worked in a micromanaged inbound/outbound call center with minimal supervision required.
Sr Customer Service Associate
CIGNA Healthcare
05.2005 - 12.2009
- Answered 80-100 calls per day related to claim and eligibility issues from members, as well as providers
- Entered data and documentation of each phone inquiry while assisting callers
- Worked special projects for balance billing issues, with a resolution timeframe of 24-48 hours
- Met and adhered to metric standards by achieving silver and gold ratings monthly.
Education
Bakersfield College
Skills
- Employee Training
- Payroll Processing
- Data Entry
- Exceptional Phone Service
- Detail Oriented
- Organizational skills
- Multi-tasking
- Adaptability
- Ability to work under pressure
- Ability to work in fast paced
- Billing
- Customer Service
- Administrative Support
- Event Coordination
Timeline
Office Manager
Henson General Engineering, Inc
12.2022 - Current
Accounting Specialist II
Wonderful Citrus
03.2015 - 09.2022
Administrative Assistant / Sales Assistant
The Bakersfield Californian
05.2012 - 03.2015
Customer Service Associate
Screen Actors Guild Producers Pension and Health
01.2010 - 03.2012
Sr Customer Service Associate
CIGNA Healthcare
05.2005 - 12.2009
Bakersfield College
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