Rebecca Waters
Poplar Grove
Summary
Dynamic leader with proven expertise in customer service and team development. Excelled in decision-making and staff motivation, significantly enhancing team performance.
Overview
2019
2019
years of professional experience
Work History
Shift Manager
Scorched Earth Brewing
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provide excellent customer service and continuously built relationships with new guests and regular guests.
- Maintained a clean, safe, and enjoyable environment for guests.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Conducted Inventory on pack beer and kegs weekly.
Assistant Manager
Oberweis Dairy
01.2018 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Conducted Inventory and ordered product based on store needs.
Assistant Store Manager
Walgreens
08.2014 - 01.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Ensure employees are providing the upmost customer care.
- Knowledge of pharmacy operations, as well as the ability to work as a pharmacy technician.
- Unloaded inventory and vendor orders, maintained product inventory according to store needs.
Education
High School Diploma -
Huntley High School
Huntley, IL06.2010
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Energetic and enthusiastic
- Team development
- Delegating work
Timeline
Assistant Manager
Oberweis Dairy
01.2018 - 12.2018
Assistant Store Manager
Walgreens
08.2014 - 01.2018
Shift Manager
Scorched Earth Brewing
High School Diploma -
Huntley High School
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