Rebecca L. Watts

Assist the Librarian with day-to-day Library Operations, including but not limited to:

• Ensure an optimal learning environment for students, faculty, and staff
• Monitor the circulation desk as required and check out books and dispense reserve materials
• Complete book repair
• Assist students, faculty, and administration with reference requests and/or location of materials
• Coordination of classes and providing instruction material
• Ensure all books are organized and shelved in a timely fashion
• Assist with annual inventory checks and maintain ongoing inventory
• Provide support and assistance with the semi-annual Scholastic Book Fair for the entire school
• Read to and/or instruct students as needed during Library time
• Monitor and support students using the computers in the Library

Lead and monitor students and provide support to cafeteria faculty during a lunch period

Perform and lead morning duty in the student drop off/arrival area to ensure the safety of our students upon arrival

• Leading member of the Ops Lead Team responsible for the Service Domain (including Onboarding), Omnichannel and Payments Admin servicing initiatives
• Critically involved in the Simplified Boarding, Credit, Risk, Fraud, Payments Admin and Omnichannel initiatives as the Ops Lead for the Servicing Domain
• Directly supporting Product Owners with defining the Operational Readiness requirements and evaluate impacts through the completion of the Ops Checklist during the Intake phase of a Deliverable
• Collaborate with the Product Owner during PBR1 and present the initial Ops Impacts that have been identified
• Create artifacts, such as, Process Flows, Service Blueprints, Use Case and Overview documents to support the Deliverable and review with Stakeholders
• Refine and finalize all documentation as needed through the PBR and Product Party process
• Continue to meet with Product Owners and other partners throughout the lifecycle of the Deliverable to ensure any Ops impacts are identified and considered in the decision making
• Work with Target State teams to provide a smooth transition of the Operational work and continue to follow an initiative or specific Deliverable to ensure visibility and support continues to be provided where necessary
• Work within Jira to create and maintain my OLT Epics so stakeholders can view the defined Ops Impacts, Readiness and artifacts at any time
• Maintain JIRA access/permissions for team members, add Labels, Components and Fix/Affects versions as needed as an Admin for the Ops Lead Team
• As a SharePoint Admin/Owner for Ops Enablement, responsibilities include maintaining the OLT site and assisting other Site Owners with maintaining the access/permissions for SharePoint sites under our APR-Ops Enablement team

• Associate member of Payments First sales team responsible for onboarding and servicing Merchant Services clients
• Managed compliance and AML KYC requirements for clients
• Negotiated, prepared case specific pricing structures for clients using Template Pricing or EPM tool for custom pricing
• Tracked sales calls and leads in Salesforce/Client Central
• Managed lead flow of 10+ leads per day while submitting average of 1+ deals per day to maintain sales goals
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers

• Managed requests/issues of 5 sales teams with 10+ representatives per team
• Trained sales representatives on day-to-day sales activities, i.e
• Titan, DocuSign usage, contract development, and change requests
• Coordinated responses and resources to handle special sales requests
• Helped cultivate and maintain business relationships by professionally handling sales representative needs and issues
• Learned and frequently used multiple systems to investigate, track and correct sales issues
• Collaborated with other support/setup departments to resolve various issues impacting sales activities

• Worked in Operations environment with round robin queue of system change requests for existing merchant accounts
• Established completion rate of 25+ add/change requests per day