Rebecca Waugh
Wilbraham,MA
Summary
Driven, ambitious, high-preforming individual with excellent analytical, communication, and problem-solving skills. Proficiency in leading teams, developing strategies, and exceeding deadlines. Dedicated to client-satisfaction and surpassing company expectations. Strong rapport with management and team members based on knowledge, professionalism, and integrity.
Overview
18
18
years of professional experience
Work History
Business Director
The Wellington at Springfield
Springfield, MA
11.2022 - Current
- Responsible for managing and supervising the business office functions including 10 subordinate personnel
- Serves as the primary resource for handling and managing questions and inquiries from residents and their families, as well as from employees related to cash receipts, billing, vendor payments, expenses, payroll and benefits, as well as many other issues that may arise in the community
- Prepares data/census reports including entering payments, ancillary charges, preparing statements, processing resident renewals and closing the AR books for each specified period
- Coordinates and assists with maintaining accurate employee payroll and benefits data; explains and instructs employees regarding their benefit options.
- Responsible for employee compliance of all state training, certifications, licensure, and maintenance of said records
- Ensures compliance with all laws, rules, and regulations related to HIPAA, State Regulations, OSHA, and infection control to name a few
- Functions as the human resource manager to advertise, recruit, hire, conduct employee orientation and onboarding, as well as promote an atmosphere for employee retention;
Administration and Operations Manager
The Western Massachusetts Training Consortium, Inc.
Holyoke, MA
01.2016 - 01.2021
- Supervised an administrative team of three employees and managed all fiscal administrative needs for the organization, ensuring fiscal compliance with requisite state and local health regulations
- Trained administrative staff in accounts payable and receivable processes; served as the primary liaison to the organization’s senior accountant and as the point person for agency financial audits
- Developed, streamlined, and created efficient new processes within organization’s accounting practices for collection and dissemination of fiscal data in order to maintain data integrity
- Worked collectively with procurement teams in soliciting contractor bids and oversaw repairs of organization’s 24-hour residential homes
- Coordinated the purchase of all organizations vehicles
- Provided oversight and managed social security representative payee accounts to ensure that they all met regulatory standards for MassHealth and SSI.
Accounts Payable and Accounts Receivable Administrator
01.2009 - 01.2016
- Developed and implemented a new manual for all office fiscal functions within the organization
- Provided oversight for the repair and the maintenance of the organization’s residential group homes
- Managed and balanced resident financial accounts for those who resided in organization owned homes
- Trained in the Blackbaud accounting system and acted as the subject matter expert for the organization and senior accountant
- Streamlined fiscal processes, including maintenance of vendor files and preparation of accounts payable documents
- Developed and maintained partnerships with multiple vendors and stakeholders in furtherance of organization’s mission.
Fiscal Assistant
01.2007 - 01.2009
- Provided oversight to the organization’s weekly accounts payable process, which included, but was not limited to, coding of all invoices, data entry, and preparation or organization’s employee checks
- Provided clerical and administrative functions in order to become a certified bookkeeper.
Education
Bookkeeping course -
Ashworth College
01.2021
Administrative Assistant Professional Certificate -
Porter & Chester
01.1999
Skills
- Microsoft Office
- Accounting Software
- Blackbaud (non-profit accounting system)
- Therap (Electronical Health Records)
- Human Services Forum
- Supervisory Skills Training Series
- Trauma Sensitive Practices
- Diversity Training
- PointClickCare
- Time Management
- Process Streamlining
- Training Manuals and Processes
- Effective Communication in conflict resolution
- Operations Management
- Identifying Risks
Timeline
Business Director
The Wellington at Springfield
11.2022 - Current
Administration and Operations Manager
The Western Massachusetts Training Consortium, Inc.
01.2016 - 01.2021
Accounts Payable and Accounts Receivable Administrator
01.2009 - 01.2016
Fiscal Assistant
01.2007 - 01.2009
Bookkeeping course -
Ashworth College
Administrative Assistant Professional Certificate -
Porter & Chester
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