Summary
Overview
Work History
Education
Skills
Websites
Core Proficiencies
Timeline
Generic

Rebecca Weinisch

North Caldwell,NJ

Summary

Encouraging manager and collaborative leader with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Customer Success Manager

Onyx IQ
08.2023 - Current
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Utilized customer feedback to inform changes and improvement to customer success plans.
  • Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.

Account Executive, 2020 – 2022 | Customer Success Manager, 2022 – Present

PAAY
01.2020 - 08.2023
  • Built and strengthened relationships with new and existing accounts to drive revenue growth all through fintech industry.
  • Monitored all account details, sales progress, and target accomplishment by utilizing salesforce.
  • Delivered exceptional user experience by consistently exceeding customer expectations in problem-solving efforts.
  • Created and maintained comprehensive customer success documentation for internal and external use.

Ecommerce Customer Service Specialist

32 Degrees
01.2017 - 01.2020
  • Contributed to the development of new processes that increased overall team productivity levels within the e-commerce department.
  • Proactively identified areas for improvement within the e-commerce platform leading to significant enhancements in usability features.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Production Manager

Anthony Vazquez Photography
01.2015 - 01.2017
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.

Factory Crewcuts Merchant Assistant- Ecommerce, 2013 – 2014 | Factory Girls Omni Merchant Assistant, 2014 – 2015

J. Crew
01.2013 - 01.2015
  • Gained promotion into position with growing responsibilities two times throughout five-year period.
  • Created new products and participated in all woven, knit, and accessory departments for girls ages two to 16 while working cross-functionally.
  • Processed purchase orders and invoices in accordance with company procedures.
  • Collaborated with cross-functional teams to facilitate efficient and timely product delivery.
  • Spearheaded initiatives aimed at enhancing website layout for optimal customer flow and product visibility.

Education

Bachelor of Science in Apparel Merchandising -

Indiana University
01.2009

Skills

  • Microsoft Office Suite
  • SAP
  • Sewing / Design
  • A2000
  • Shopify
  • Zendesk
  • Amazon Seller Central
  • Salesforce
  • Account Management
  • Customer Relationship Management
  • Team Leadership

Core Proficiencies

  • Account & Sales Management
  • Customer Service & Success
  • Strategic Planning & Execution
  • Client Satisfaction & Retention
  • Business & Revenue Growth
  • Key Relationships Building
  • Team Leadership & Training
  • Continual Process Improvement
  • Complex Issues Resolution

Timeline

Customer Success Manager

Onyx IQ
08.2023 - Current

Account Executive, 2020 – 2022 | Customer Success Manager, 2022 – Present

PAAY
01.2020 - 08.2023

Ecommerce Customer Service Specialist

32 Degrees
01.2017 - 01.2020

Production Manager

Anthony Vazquez Photography
01.2015 - 01.2017

Factory Crewcuts Merchant Assistant- Ecommerce, 2013 – 2014 | Factory Girls Omni Merchant Assistant, 2014 – 2015

J. Crew
01.2013 - 01.2015

Bachelor of Science in Apparel Merchandising -

Indiana University

Similar Profiles

CREATE PROFILE
Rebecca Weinisch