Rebecca Welch
Brooklyn,CT
Summary
With a proven track record at Quality Resourcing Services, I excel in strategic planning and organizational development, enhancing operational efficiencies. My leadership fosters team cohesion and high-performance outcomes, underpinned by adept decision-making and a commitment to quality assurance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Quality Resourcing Services LLC
02.2017 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Fostered collaborative work environment, organizing cross-functional team workshops that boosted innovation.
- Drove customer satisfaction scores to all-time highs by overhauling customer service process.
- Optimized supply chain logistics, ensuring timely delivery of products and minimizing inventory holding costs.
- Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Director of Operations
Quality Resourcing Services
03.2014 - 02.2017
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Operations Manager
Quality Resourcing Services
11.2012 - 03.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Office Coordinator
Quality Resourcing Services
09.2011 - 11.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Educational Assistant/Behavioral Management
Natchaug Hospital School Programs -Outpatient
11.2007 - 09.2011
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Childcare Professional
Imagination Station and Private Homes
03.2002 - 11.2007
- Mentored new staff members on best practices for childcare professionals, contributing to a cohesive team dynamic within the organization.
- Assisted in the planning and execution of monthly theme-based curriculums, incorporating various learning styles and interests.
- Established routines within the classroom that fostered independence among students as they developed essential life skills such as self-help abilities and problem-solving techniques.
- Actively participated in parent-teacher conferences to provide valuable feedback on each child''s progress and discuss strategies for continued growth at home and within the childcare setting.
- Implemented sensory play opportunities for children to explore different textures, materials, and experiences in a safe and supervised environment.
- Managed administrative tasks such as updating child information files, tracking immunization records, and maintaining accurate billing documentation for families.
Education
Bachelor of Arts - Sociology With Minor in Psychology
Eastern Connecticut State University
Willimantic, CT05-2007
Skills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Succession Planning
- Purchasing and planning
- Performance Analysis
- Cost Reduction
- Decision-Making
- Customer Service
- Quality Assurance
Certification
Reiki Master Certification
Life Coach Certification
Timeline
Vice President of Operations
Quality Resourcing Services LLC
02.2017 - Current
Director of Operations
Quality Resourcing Services
03.2014 - 02.2017
Operations Manager
Quality Resourcing Services
11.2012 - 03.2014
Office Coordinator
Quality Resourcing Services
09.2011 - 11.2012
Educational Assistant/Behavioral Management
Natchaug Hospital School Programs -Outpatient
11.2007 - 09.2011
Childcare Professional
Imagination Station and Private Homes
03.2002 - 11.2007
Reiki Master Certification
Life Coach Certification
Bachelor of Arts - Sociology With Minor in Psychology
Eastern Connecticut State University
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