Rebecca Welchert
Des Moines,IA
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Leader
Raising Cane's Restaurants
Des Moines, IA
09.2023 - Current
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Assisted with kitchen preparation during peak times as needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created detailed reports on weekly and monthly revenues and expenses.
- Resolved conflicts among employees in an effective manner.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operation Manager
Raising Cane's Restaurants
Omaha, NE
03.2020 - 09.2023
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Evaluated employee performance regularly through feedback sessions or one-on-one meetings as needed.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated current practices in order to recommend improvements or modifications as needed.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed data related to operational performance metrics such as cost savings, productivity levels, customer satisfaction rates.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Organized training programs for personnel development purposes.
- Collaborated with management team to develop long-term business objectives and plans.
- Monitored daily operations to ensure compliance with company standards, regulations, and customer service expectations.
Shift Manager
Raising Cane's Restaurants
Omaha, NE
08.2013 - 03.2020
- Monitored inventory levels and placed orders for supplies as needed.
- Identified needs of customers promptly and efficiently.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with health and safety regulations.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Fort Calhoun High School
Fort Calhoun, NE05-2009
Skills
- Recruitment
- Restaurant operations management
- Customer engagement
- Brand standards promotion
- Conflict resolution techniques
- Schedule coordination
- Labor and food cost control
- Staff scheduling
- Stable work history
- Team management
- Shift management
Certification
- ServSafe 7/27/2023 -7/27/2028
Timeline
Restaurant Leader
Raising Cane's Restaurants
09.2023 - Current
Operation Manager
Raising Cane's Restaurants
03.2020 - 09.2023
Shift Manager
Raising Cane's Restaurants
08.2013 - 03.2020
High School Diploma -
Fort Calhoun High School
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