Rebecca West
Elmira,NY
Summary
Proven Administrative Assistant at F.M. Howell and Company, adept in Office Administration and fostering professional relationships, significantly enhanced document organization and customer satisfaction. Mastered Microsoft Excel and effective communication, ensuring confidentiality and efficiency in database management.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Customer Service Represen
F.M. Howell and Company
05.2021 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Teacher
King’s Way Academy
08.2018 - 08.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Adjunct Professor
Elmira College
08.2017 - 08.2018
- Taught Area of expertise courses, providing instruction to up to Number undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.
- Boosted class participation rates by fostering a positive and collaborative learning environment.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
Education
Bachelor Of Applied Arts - Psychology
SUNY College At Cortland
Cortland, NYMaster Of Arts - Cognitive Psychology
SUNY At Binghamton
Binghamton, NYSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Database entry
- Dedicated Team Player
- Excel spreadsheets
Timeline
Administrative Assistant/Customer Service Represen
F.M. Howell and Company
05.2021 - 06.2024
Teacher
King’s Way Academy
08.2018 - 08.2020
Adjunct Professor
Elmira College
08.2017 - 08.2018
Bachelor Of Applied Arts - Psychology
SUNY College At Cortland
Master Of Arts - Cognitive Psychology
SUNY At Binghamton
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