Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, customer service experience, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Federal Projects Director
Camp Verde Unified School District
Camp Verde
06.2023 - 06.2025
Developed project plans for educational programs within the school district.
Coordinated resources and schedules for multiple school initiatives.
Collaborated with staff to implement curriculum changes effectively.
Managed stakeholder communications to ensure project alignment with district goals.
Facilitated training sessions for teachers on new program implementations.
Oversaw compliance with state education regulations and policies.
Evaluated project progress and adjusted strategies as needed.
Led team meetings to discuss project updates and resolve issues efficiently.
Presented updates on current projects at executive level meetings with senior leadership team.
Facilitated resolution between stakeholders when conflicts arose over scope or timeline expectations.
Maintained accurate records related to all aspects of assigned projects including costs incurred and budgeted.
Monitored progress of projects, identified risks and problems, and determined corrective action when needed.
Identified opportunities for process improvements that would increase efficiency in completing projects.
Provided guidance and direction to team members throughout the duration of each project cycle.
Assisted in the preparation of quarterly reports on project performance for management review.
Identified potential risks associated with each project and developed mitigation strategies.
Worked closely with cross-functional teams such as engineering, marketing, sales, finance to meet objectives efficiently.
Scheduled regular meetings with stakeholders to review project status, discuss changes or issues, and develop solutions.
Coordinated with third-party vendors regarding delivery dates and quality control standards for materials ordered.
Managed multiple projects simultaneously, ensuring deadlines were met and objectives achieved.
Advised senior management on best practices related to managing large scale initiatives within an enterprise setting.
Provided technical support during development stages of software applications used by organization.
Developed project plans and budgets to ensure successful completion of projects.
Drafted contracts for vendors and suppliers to ensure services were provided in a timely manner.
Analyzed customer feedback to identify areas of improvement in products or services offered by organization.
Implemented strategies designed to improve overall customer experience while reducing cost associated with new product launches.
Ensured compliance with applicable laws and regulations governing specific types of projects undertaken by organization.
Conducted financial analysis of potential projects to determine profitability and ROI potential.
Reviewed vendor invoices for accuracy prior to submission for payment authorization.
Utilized exceptional judgment by following all policies, procedures and protocols, promoting optimal performance delivery.
Supervised numerous projects throughout lifecycle, including planning, design, and scheduling, resulting in cohesiveness and accuracy in completed assignments.
Determined project schedules and maintained timeline with proactive adjustments to workflow.
Monitored costs, timescales and resources used to achieve key performance metrics.
Supervised project schedules to make sure that key milestones were being met at every phase.
Prepared briefs on projects and strategies for internal and external parties.
Created and implemented long-term company objectives by utilizing client feedback in process improvements.
Designed project management control roadmap for effective oversight of diverse project.
Increased project efficiency by guiding and leading employees on proper practices.
Planned and supervised project operations, resolving cross-functional issues by implementing processes.
Upheld quality standards by monitoring and correcting work.
Created and rolled out safety and quality control procedures and protocols.
Identified project needs by reviewing project objectives and schedules.
Submitted budget estimates, progress reports and cost tracking reports.
Submitted project deliverables to clients, consistently adhering to quality standards.
Conferred with project personnel to identify and resolve problems.
Developed and updated project plans to document objectives, technologies, schedules, and funding.
Created project status presentations for delivery to customers or project personnel.
Produced thorough, accurate and timely reports of project activities.
Negotiated with project stakeholders or suppliers to obtain resources or materials.
Participated in professional development opportunities to stay current with industry trends and technologies.
English Language Arts Teacher 9th Grade
Camp Verde Unified School District #28
Camp Verde
07.2017 - 05.2023
Student Council Advisory
Facilitated small group discussions to enhance critical thinking and communication skills.
Participated in professional development workshops to enhance teaching effectiveness.
Helped develop strong verbal and written communication skills by leading students through listening, speaking, reading and writing activities.
Assisted students with building long-term skills such for academic, social, and emotional development.
Participated in faculty meetings and professional development workshops.
Created a safe learning environment where students felt comfortable expressing themselves through writing or discussion.
Delivered lectures using multimedia presentations when appropriate.
Utilized a variety of teaching strategies such as direct instruction, cooperative learning activities, role playing exercises.
English Language Arts Teacher: 9th, 10th, and 11th grades
Camp Verde Unified School District #28
Camp Verde
07.2016 - 05.2017
Student Council Advisory
Facilitated classroom discussions to enhance critical thinking skills.
Helped develop strong verbal and written communication skills by leading students through listening, speaking, reading and writing activities.
Educated students on spelling, grammar and language rules through developmentally appropriate curriculum.
Assisted students with building long-term skills such for academic, social, and emotional development.
Promoted student growth by encouraging independent thinking, judgment and thought expression.
Participated in faculty meetings and professional development workshops.
Incorporated real-world applications into classroom activities whenever possible.
Integrated technology into lessons to enhance student engagement and understanding of language arts concepts.
Facilitated student-centered discussions on assigned texts to stimulate critical thinking.
Conducted small group activities to improve literacy skills such as vocabulary building and comprehension.
Delivered lectures using multimedia presentations when appropriate.
Substitute Teacher
Camp Verde Unified School District #28
Camp Verde
07.2015 - 05.2016
Full Time/Long Term Sub elementary school 4th Grade
Long Term Sub High School Biology I and II
Delivered instruction and support to diverse student populations in various subjects.
Managed classroom behavior using established policies and procedures.
Encouraged positive behavior among students through effective communication techniques.
Provided instruction and guidance to students in the absence of a regular teacher.
Promoted a safe and secure atmosphere within the classroom setting.
Provided notes and reports on school day activities to primary teacher.
Requested as substitute teacher based on excellent referrals and trusted performance.
Provided feedback on assignments or projects given by the regular teacher.
Middle School 8th Grade Special Education Language Arts Teacher
Camp Verde Unified School District #28
Camp Verde
07.2013 - 05.2015
Full Time/Long Term Substitute
Title 1-Provided academic intervention in reading beyond the regular classroom to at-risk students.
Language Arts-Provided instruction in Reading: Literature and Informational Text (Text Complexity and the growth of Comprehension); Writing: (Text Types, Responding to Reading and Research); Speaking and Listening Standards: (Flexible Communication and Collaboration).
Facilitated group activities to promote teamwork and social skills among students.
Participated in professional development workshops to refine teaching skills.
Provided individualized instruction to meet the needs of all students.
Participated in professional development workshops related to teaching methods or curriculum changes.
Intermediate Teacher (4th Grade)
Beaver Creek Elementary School District #26
Rimrock
07.2007 - 05.2013
Provided instruction in English Language Arts/Literacy, Science, Social Studies with an emphasis on Arizona History and the Southwest, Mathematics.
Developed engaging lesson plans for diverse classroom environments.
Facilitated classroom discussions to promote critical thinking and communication skills.
Organized extracurricular activities to foster student engagement and teamwork.
Adapted teaching methods to accommodate different learning styles and needs.
Assisted in developing individual education plans for special needs students.
Participated in professional development workshops to stay abreast of current trends in education.
Mentored new teachers on best practices for classroom management and instruction.
Incorporated cultural diversity into lessons to promote respect for all backgrounds.
Utilized a variety of teaching methods including lectures, discussions, and hands-on activities.
Organized field trips, guest speakers, and other enrichment activities.
Facilitated small group activities to promote collaboration among students.
Attended faculty meetings to discuss curriculum changes or updates.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Middle School (6th, 7th, 8th Grades) Teacher
Pathway’s Charter School
Camp Verde
07.2004 - 05.2006
Homeroom Teacher, Math, Language Arts
High School (9th, 10th, 11th, 12th Grades) Teacher: Language Arts, Arizona History, Public Speaking, Speech and Debate, Physical Education
Student Council Primary Advisory
High School Boys Basketball Coach
Developed engaging lesson plans for diverse student learning needs.
Implemented behavior management strategies to enhance student engagement.
Utilized educational technology to enhance instructional delivery and student interaction.
Participated in professional development workshops to stay current in educational practices.
Maintained a safe and orderly learning environment for all students.
Built and strengthened positive relationships with students, parents, and teaching staff.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Supervised students throughout day, both in classroom and outside during breaks.
Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Participated in professional development workshops related to teaching methods or curriculum changes.
Vacation Department Agent
Alaska Airlines
SeaTac
03.1998 - 12.1998
Book Destination Packages (airfare, hotel, car, special packages-Disneyland, Mexico, San Diego, Alaska, Arizona)
Developed customer relationships and ensured satisfaction with services.
Provided customer service to clients through phone and email communication.
Responded promptly to customer inquiries and complaints in a professional manner.
Attended team meetings regularly to discuss updates on products, services and policies changes.
Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Participated in ongoing training programs related to job duties or responsibilities.
Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
Actively participated in developing strategies for improving customer relations.
Maintained accurate records of client interactions and transactions.
Owner/Operator Daycare Worker
Rebecca’s Daycare
Ft. Lewis
01.1996 - 01.1997
Facilitate Learning through age-appropriate activities including play, arts and other structured learning activities.
Maintain Safety by ensuring that toys, equipment and buildings are clean and safe.
In addition, keeping children safe from each other.
Basic Care such as feeding, diapering, holding, lying children down for naps and helping with homework.
Manage Supplies and Finances as in collecting and managing prompt payment, food shopping, and keeping items fully stocked.
Communicating with Parents as to how their child is progressing.
Managed daily operations and logistics for all business activities.
Oversaw financial management, including budgeting and expense tracking.
Resolved client issues promptly to ensure high levels of satisfaction.
Maintained relationships with existing clients by providing superior customer service.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Combat Telecommunications Specialist
United States Army
Ft. Lewis
09.1985 - 12.1993
Handled radio and electronic telecommunications equipment.
Transpired data and communications from the enemy or other sources.
Dealt with radar, complex electronic machinery, decoding and coding machines, transceivers, classified communications and data, computer repair and network technical issues, communication circuits, switchboards, telephones and other communication equipment.
Trained in radiological and electronics in basic and advanced electrical theory.
Worked in the classroom as well as in the field.
Developed telecommunications systems to support operational readiness and mission success.
Provided technical support for communication devices during training exercises.
Maintained secure communications through encryption and cybersecurity measures.
Conducted system diagnostics to identify and resolve communication issues promptly.
Collaborated with cross-functional teams to enhance communication strategies and efficiency.
Education
Elementary Education Reading Practicum Course -
Grand Canyon University
Phoenix, AZ
01.2014
AZ Constitution and Government Course - Middle/High School Education
Yavapai College
Clarkdale
01.2005
Bachelor of Science - Elementary Education
Campbell University
Buies Creek, NC
05-2004
Associate in Arts - Elementary Education
Fayetteville Technical Community College
Fayetteville
05-2002
Skills
Project management
Budgeting
Stakeholder engagement
Risk assessment
Compliance oversight
Educational program development
Affiliations
Kappa Delta Pi
Phi Theta Kappa
Related Experience
Alaska Airlines, SeaTac, WA, Vacation Department Agent, Book Destination Packages (airfare, hotel, car, special packages-Disneyland, Mexico, San Diego, Alaska, Arizona), 08/98
Rebecca’s Daycare, Owner/Operator, Facilitate Learning through age-appropriate activities including play, arts and other structured learning activities., Maintain Safety by ensuring that toys, equipment and buildings are clean and safe., Basic Care such as feeding, diapering, holding, lying children down for naps and helping with homework., Manage Supplies and Finances as in collecting and managing prompt payment, food shopping, and keeping items fully stocked., Communicating with Parents as to how their child is progressing., 08/96 - 05/97
United States Army, Combat Telecommunications Specialist, Handled radio and electronic telecommunications equipment., Transpired data and communications from the enemy or other sources., Dealt with radar, complex electronic machinery, decoding and coding machines, transceivers, classified communications and data, computer repair and network technical issues, communication circuits, switchboards, telephones and other communication equipment., Trained in radiological and electronics in basic and advanced electrical theory., Worked in the classroom as well as in the field., 08/86 - 05/93
Certification
North Carolina State Board of Education-Department of Public Instruction-2004
References
References available upon request.
Timeline
Federal Projects Director
Camp Verde Unified School District
06.2023 - 06.2025
English Language Arts Teacher 9th Grade
Camp Verde Unified School District #28
07.2017 - 05.2023
English Language Arts Teacher: 9th, 10th, and 11th grades
Camp Verde Unified School District #28
07.2016 - 05.2017
Substitute Teacher
Camp Verde Unified School District #28
07.2015 - 05.2016
Middle School 8th Grade Special Education Language Arts Teacher
Camp Verde Unified School District #28
07.2013 - 05.2015
Intermediate Teacher (4th Grade)
Beaver Creek Elementary School District #26
07.2007 - 05.2013
Middle School (6th, 7th, 8th Grades) Teacher
Pathway’s Charter School
07.2004 - 05.2006
Vacation Department Agent
Alaska Airlines
03.1998 - 12.1998
Owner/Operator Daycare Worker
Rebecca’s Daycare
01.1996 - 01.1997
Combat Telecommunications Specialist
United States Army
09.1985 - 12.1993
Elementary Education Reading Practicum Course -
Grand Canyon University
AZ Constitution and Government Course - Middle/High School Education
Camp Verde High School Assistant Coach at Camp Verde Unified School DistrictCamp Verde High School Assistant Coach at Camp Verde Unified School District