Rebecca Wettach
Taylorsville,UT
Summary
Accomplished leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through innovative strategies and effective staff management. Skilled in shrinkage control and team management, I boosted employee morale and efficiency, significantly contributing to the store's operational success. Expert in retail staff management, I excel in fostering professional development and accountability. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Persuasive, friendly associate with 19 years managing in sales force. Skilled in training sales team to increase sales and close deals. Familiar with relevant policies and legal guidelines.
Overview
19
19
years of professional experience
Work History
Sales Floor Team Leader
Walmart
08.2023 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Trained new team members on company policies, product knowledge, and selling techniques to enhance overall performance.
- Managed a team of sales associates, resulting in improved productivity and efficiency.
- Maintained a well-organized sales floor, ensuring products were properly displayed and easily accessible for customers.
- Assisted customers with product selection based on their specific needs, preferences, or budget requirements to ensure satisfaction with purchases made.
Coach
Walmart
05.2014 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Department Manager
Walmart
08.2005 - 05.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
High School Diploma -
Highland High
Salt Lake City, UT06.2002
Skills
- Keyholder
- Team Management
- Shrinkage Control
- Product presentation
- Opening and closing procedures
- Stock management
- Pallet Jack Operation
- Retail Staff Management
Timeline
Sales Floor Team Leader
Walmart
08.2023 - Current
Coach
Walmart
05.2014 - 08.2023
Department Manager
Walmart
08.2005 - 05.2014
High School Diploma -
Highland High
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