Rebecca Whaley
Summary
Telecommunications Specialist with 4 years of system management and administration experience in global broadcast program delivery through coordination with sites worldwide. Demonstrated capacity to understand and communicate technical ideas, concepts and thoughts across multiple stakeholders. I am a hard working , self motivated, results driven professional who excels under pressure. I possess exceptional organizational skills . I am a team player who has stepped into a leadership role when presented with the opportunity. I possess problem solving ability, am tech savvy with multiple computer programs, and have the ability to pick up new skills quickly. I am loyal and dependable and easy to get a long with.
Overview
21
21
years of professional experience
Work History
Telecommunications Specialist
IntelePeer.ai
03.2020 - Current
- Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
- Received service orders and repair tickets from supervisors to perform specified work.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Responded to service requests during and after business hours.
- Provided training to customers to enhance use and understanding of network systems.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Has experience working with CISCO Webex, MS Teams, Zoom and many other cloud communication programs.
- Integrated hubs and routers for data communication.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
Certified Pharmacy Technician
Sky Ridge Medical Center
05.2007 - 03.2020
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
Assistant Manager
Great Clips Hair Salon
06.2003 - 10.2006
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Certified Pharmacy Technician - Pharmacology
Arapahoe Community College
Littleton, CO05.2007
Skills
- Cloud Services (Smart flows, SMS, WebEx, Teams)
- Network Troubleshooting (AR Stats, NuStar)
- Training and Development
- Cross-functional Collaboration
- Telecom Protocols
- Customer Support (Customer tickets through SalesForce, and Amazon answering services)
- VoIP Systems
- Vendor Management (AT&T, Verizon, Sinch, Infobip, Lumin)
Timeline
Telecommunications Specialist
IntelePeer.ai
03.2020 - Current
Certified Pharmacy Technician
Sky Ridge Medical Center
05.2007 - 03.2020
Assistant Manager
Great Clips Hair Salon
06.2003 - 10.2006
Certified Pharmacy Technician - Pharmacology
Arapahoe Community College