Rebecca Wheeless
Prairie Grove,AR
Summary
Experienced leader with a strong background in operations management and team leadership at Walmart. Achieved significant enhancements in employee performance and customer satisfaction through strategic planning and effective communication. Skilled problem solver dedicated to staff development, fostering a culture of accountability and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Walmart
08.2023 - Current
- Supervised total store operations while keeping associates compliant with company policies and procedures.
- Empowered associates to take ownership of responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Scheduled associates, taking into account customer demand and cost efficiency.
Team Lead Deli/Bakery
Walmart
02.2022 - 08.2023
- Pushed for associate empowerment through teaching and training opportunities.
- Avocated for associate promotion opportunities (6)
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Devised and implemented processes and procedures to streamline operations.
- Trained new team members by relaying information on company procedures and food safety guidelines.
Team Lead HBA/PPC
Walmart
07.2021 - 02.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Sales Associate Electronics
Walmart
04.2020 - 07.2021
- Organized racks and shelves to maintain company zoning standards, engage customers, and promoted area specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Online Grocery Associate
Walmart
01.2019 - 04.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Sales Associate House Wears
Walmart
07.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor presentation.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Business
University of Arkansas
Fayetteville, AROzark High School
Ozark2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Decision-making
Accomplishments
- Assisted in the promotion of seven associates in 2.5 years
Certification
- Food Safety Certification
Languages
English
Professional Working
Timeline
Operations Manager
Walmart
08.2023 - Current
Team Lead Deli/Bakery
Walmart
02.2022 - 08.2023
Team Lead HBA/PPC
Walmart
07.2021 - 02.2022
Sales Associate Electronics
Walmart
04.2020 - 07.2021
Online Grocery Associate
Walmart
01.2019 - 04.2020
Sales Associate House Wears
Walmart
07.2018 - 01.2019
Business
University of Arkansas
Ozark High School
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