Rebecca Wheeling
Roanoke,VA
Summary
Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
K12 Kitchen Manager
Aramark Food Services
11.2021 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Food Service Worker
Aramark
09.2016 - 06.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
Sandwich Artist
SUBWAY®Restaurants
04.2001 - 04.2004
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Manager
SUBWAY®Restaurants
04.2002 - 03.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Roanoke Higher Education Center
Roanoke, VA06.2001
Skills
- Developing Special Dishes and Recipes
- Verbal and Written Communication
- POS Terminal Operation
- Waste Reduction
- Inspection and Observation
- Attention to Detail
- Health Code Compliance
- Expediting Orders
- Staff Training
- Customer Service
- Employee Performance Evaluations
- Team Leadership
- Counting Money
Timeline
K12 Kitchen Manager
Aramark Food Services
11.2021 - Current
Food Service Worker
Aramark
09.2016 - 06.2019
Manager
SUBWAY®Restaurants
04.2002 - 03.2004
Sandwich Artist
SUBWAY®Restaurants
04.2001 - 04.2004
GED -
Roanoke Higher Education Center
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