Rebecca White
Franklin,TN
Summary
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to the sales team and monitoring and enforcing cash handling policies.
Overview
6
6
years of professional experience
Work History
Sales Lead
WHSmith
Nashville, Tn
09.2025 - Current
- Supervised WHSmith sales floor merchandising and maintained store standards to optimize customer engagement and maximize sales potential.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Engaged shoppers by providing assistance and detailed information on merchandise and product features to enhance customer experience.
- Trained team members on WHSmith customer service procedure.
- Maintained attractive merchandise displays to maximize purchases.
- Managed cash register operations using a POS system and processed sales and returns.
- Ensured product availability by regularly refilling stock displays. and maintained product availability across WHSmith displays.
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Monitored competitor activities to inform pricing strategies and product offerings, ensuring competitive advantage.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Inspected cleanliness, service areas, and supply levels throughout the property.
- Supported opening and closing tasks for WHSmith retail operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Supervisor
Skyport Hospitality
Nashville, TN
10.2024 - Current
- Oversaw 5 stores throughout airport, enhancing customer satisfaction and supporting employees.
- Administer transactions via cash and card while ensuring the sales floor is stocked to company standards.
- Administer transactions via cash and card while assuring the sales floor is stocked to company standards.
- Shared product knowledge with customers, providing personalized recommendations to enhance shopping experience.
- Opened 1-2 stores daily to maintain operational readiness and adhere to company standards., complying with company standards of cash management and safety guidelines.
Assistant Deli/ Bakery Manager
Kroger
Franklin, TN
08.2020 - 08.2024
- Proactively tracked inventory quantities to ensure the operational budget is met.
- Trained associates as part of the onboarding process.
- Coordinated and delegated daily tasks to enhance workflow and productivity.
- Received and organized special orders for customers verbally, and in writing.
- Tracked inventory quantities to align with operational budget and minimize shortages.
- Created, edited, and reviewed invoices for internal and external vendors via the internet, and on paper.
- Contributed to staff meetings to ensure effective communication and collaboration. as needed in the absence of the head of the department.
Education
Bachelor of Science - Politics Science
Middle Tennessee State University
Murfreesboro, TNSkills
- Sales techniques
- Customer engagement
- Product expertise
- Product presentation
- Inventory management
- Staff training
- POS systems
- Cash handling
Timeline
Sales Lead
WHSmith
09.2025 - Current
Supervisor
Skyport Hospitality
10.2024 - Current
Assistant Deli/ Bakery Manager
Kroger
08.2020 - 08.2024
Bachelor of Science - Politics Science
Middle Tennessee State University