Rebecca White
customer service
Long Island City,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I have over 10 years or more in black cars and Limousine services. Also, experiences in working in call centers. I have experience in Aleph System and Limousine system.
Very flexible in working any shift.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
Control Office/Dail 7
10.2011 - 12.2018
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Skyline Credit Ride
04.2008 - 12.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Education
GED -
Washington Irving High School
New York CitySkills
- Professional telephone demeanor
- Customer service orientation
- Problem Resolution
- Microsoft Office
- Calm Under Pressure
Accomplishments
learn to trained newly hired good customer services also, learning them polices and procedures
Timeline
Senior Customer Service Representative
Control Office/Dail 7
10.2011 - 12.2018
Customer Service Representative
Skyline Credit Ride
04.2008 - 12.2011
GED -
Washington Irving High School
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