Rebecca Whitford
Greene
Summary
Effective communicator with experience in customer service and administrative roles. Skilled in problem resolution and team collaboration, contributing to improved service delivery and client satisfaction. Eager to leverage organizational skills and compassionate care to enhance operations.
Overview
13
13
years of professional experience
Work History
School Bus Aide
Ocean State Transit
Exeter
12.2025 - Current
- Facilitated safe boarding and exiting of students on school bus.
- Supervised student behavior, fostering a respectful and safe environment.
Customer Service Representative
Farm Family Insurance
West Greenwich
06.2023 - 09.2025
- Assisted clients with insurance policy inquiries and claims processes.
- Resolved customer complaints efficiently through active listening and problem-solving.
- Collaborated with team members to improve service delivery strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Assistant
Rhode Island Farm Bureau
West Greenwich
05.2018 - 06.2023
- Managed daily office operations and maintained filing systems, enhancing document retrieval efficiency.
- Coordinated meetings, prepared agendas, and recorded minutes, ensuring accurate documentation of staff discussions.
- Assisted with membership inquiries and provided information about agricultural programs.
- Organized logistics for agricultural workshops, facilitating successful event execution.
Respite Care Provider
Seven Hills Foundation
Woonsocket
01.2013 - 04.2018
- Implemented individualized care plans to meet client needs effectively.
- Provided compassionate care and support to individuals with disabilities.
- Communicated regularly with families about client progress and needs.
- Documented client activities and observations accurately for record-keeping.
Education
Administrative Medical Office Skills Certificate - Administrative Medical Office Skills Certificate
Quinebaug Valley Community College
Danielson, CT05-2024
Master of Science - Human Services
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Care coordination
- Safety protocols
- Customer service
- Client relations
- Problem resolution
- Project management
Timeline
School Bus Aide
Ocean State Transit
12.2025 - Current
Customer Service Representative
Farm Family Insurance
06.2023 - 09.2025
Administrative Assistant
Rhode Island Farm Bureau
05.2018 - 06.2023
Respite Care Provider
Seven Hills Foundation
01.2013 - 04.2018
Administrative Medical Office Skills Certificate - Administrative Medical Office Skills Certificate
Quinebaug Valley Community College
Master of Science - Human Services
Southern New Hampshire University