Rebecca Whitley
Mooresville,NC
Summary
Competent Regional Property Manager with solid background in regional property management and proven track record of overseeing multiple properties efficiently. Successfully managed tenant relations and property maintenance, leading to improved occupancy rates and tenant satisfaction. Demonstrated expertise in financial management and team leadership, ensuring properties meet operational and financial goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Hawthorne Residential Partners
01.2020 - Current
- Led regional property operations, ensuring compliance with company policies and local regulations.
- Streamlined maintenance processes, enhancing service delivery and tenant satisfaction across multiple properties.
- Developed and implemented strategic marketing plans to optimize occupancy rates in competitive markets.
- Mentored property management teams, fostering professional growth and improving operational efficiency.
- Coordinated leasing activities, improving customer engagement and accelerating tenant onboarding processes.
- Established vendor relationships, negotiating contracts that reduced costs while maintaining quality services.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
Community Manager
Hawthorne Residential Partners
12.2017 - 12.2019
- Developed and executed community engagement initiatives to enhance resident satisfaction and retention.
- Oversaw property management operations, ensuring compliance with company standards and local regulations.
- Fostered relationships with residents through regular communication and organized events, promoting a vibrant community atmosphere.
- Analyzed resident feedback and implemented improvements based on insights to optimize service delivery.
- Collaborated with maintenance and leasing teams to streamline processes, improving response times for resident requests.
- Managed social media platforms, enhancing online presence and fostering community interactions through digital channels.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Education
MBA - Business Management
University of Mount Olive
Mount Olive, NC05-2016
Bachelor of Science - Business Administration
Mount Olive College
Mount Olive, NC03-2005
Skills
- Regional property management
- Compliance enforcement
- Maintenance process improvement
- Strategic marketing planning
- Team mentoring
- Leasing coordination
- Capital project oversight
- Customer engagement strategies
- Tenant onboarding optimization
- Community engagement initiatives
- Social media management
- Complaint resolution techniques
- Operational efficiency enhancement
Certification
- Licensed South Carolina Property Manager's License
Timeline
Regional Property Manager
Hawthorne Residential Partners
01.2020 - Current
Community Manager
Hawthorne Residential Partners
12.2017 - 12.2019
MBA - Business Management
University of Mount Olive
Bachelor of Science - Business Administration
Mount Olive College