Rebecca Wilken

• Consulted police and hospital records when needed.
• Interviewed claimants and witnesses to gather factual information.
• Examined photographs and statements.
• Implemented cost-saving measures by effectively negotiating settlement amounts within authorized limits while ensuring fair compensation for policyholders'' losses.
• Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
• Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
• Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
• Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
• Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
• Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
• Contributed to the continuous improvement of departmental policies and procedures through the identification of inefficiencies and proactive problem-solving techniques.
• Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
• Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
• Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
• Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
• Expedited claims settlements with successful negotiation strategies and effective communication skills.
• Answered customer questions regarding deductibles.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• Prepared summaries of damage, payments, and policy coverage.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Researched claims and incident information to deliver solutions and resolve problems.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
• Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.

Worked as office temporary, receptionist, etc.

• Reviewed invoices, payment requests, and expense reimbursements prior to approval.
• Engaged with customers to build business relationships.
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Verified work aligned with service levels agreed and client requirements.
• Mentored junior team members in effective prospecting methods and presentation skills development.
• Continuously improved personal knowledge of industry developments and emerging trends in order to provide valuable insights to clients and enhance sales performance.