Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Willard

Rapid City

Summary

Dynamic office manager with a proven track record at Steam Cleaning Specialists, excelling in customer service and organizational skills. Streamlined operations and maintained confidentiality while enhancing client satisfaction. Adept at financial record management and fostering team development, ensuring a productive and efficient work environment.

Overview

21
21
years of professional experience

Work History

Office Manager

Steam Cleaning Specialists
07.2022 - 08.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Teller

Wells Fargo Bank
04.2013 - 07.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.

Direct Support Professional Supervisor

Northern Hills Training Center
07.2011 - 04.2014
  • Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
  • Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
  • Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
  • Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
  • Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
  • Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.

Collections Representative

Premier Bankcard
04.2004 - 07.2011
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Education

High School Diploma -

Belle Fourche High School
Belle Fourche

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Timeline

Office Manager

Steam Cleaning Specialists
07.2022 - 08.2025

Teller

Wells Fargo Bank
04.2013 - 07.2022

Direct Support Professional Supervisor

Northern Hills Training Center
07.2011 - 04.2014

Collections Representative

Premier Bankcard
04.2004 - 07.2011

High School Diploma -

Belle Fourche High School

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