Rebecca Willeburgher
Gansevoort
Summary
Detail-oriented professional with extensive experience in inventory management and root cause analysis. Skilled in data analysis and customer service, consistently improving processes to enhance operational efficiency and resolve customer complaints effectively.
Overview
30
30
years of professional experience
Work History
Inventory Supervisor
Parts Unlimited
Ballston Spa
08.2001 - Current
- Managed inventory levels to ensure product availability and accuracy.
- Ensured compliance with safety regulations, hazardous material handling protocols, and security procedures in the warehouse.
- Investigated customer complaints related to shortages or incorrect item deliveries from the warehouse.
- Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
- Performed root cause analysis on any discrepancies identified between actual inventory levels versus expected quantities.
- Coordinated physical and digital inventory audits.
Customer Service Representative
ValueOptions
Latham
04.1998 - 06.2001
- Assisted customers with inquiries and concerns regarding services offered.
- Facilitated communication between clients and internal departments for issue resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Benefits Verification Specialist
CHP Insurance
Latham
09.1995 - 01.1998
- Verified patient benefits using advanced software tools and databases.
- Maintained accurate records of verifications for auditing purposes.
- Resolved discrepancies in benefit information through thorough research and analysis.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed and verified eligibility of patients for benefits coverage.
- Maintained accurate records of all verification activities in a timely manner.
Education
High School Diploma -
Mechanicville High School
Mechanicville, NY06-1994
Skills
- Inventory management
- Cycle counting
- Root cause analysis
- Compliance auditing
- Warehouse safety
- Data analysis
Timeline
Inventory Supervisor
Parts Unlimited
08.2001 - Current
Customer Service Representative
ValueOptions
04.1998 - 06.2001
Benefits Verification Specialist
CHP Insurance
09.1995 - 01.1998
High School Diploma -
Mechanicville High School