Rebecca Williams
Jacksonville,FL
Summary
Hardworking College Graduate seeking a career in finance. Bringing forth a motivated attitude as a fast learner with strong attention to detail. Dedicated, resourceful, and committed to becoming a dependable and valuable team member.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workplace Planning Associate
Fidelity Investments
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals by having one of my calls shown to the new hire team.
- Gained knowledge of Know Your Customer and Anti Money Laundering protocols.
- Learned how to navigate FocusPoint, Plan Profile, and Salesforce.
- Nominated for Excellence in Action for the quarter by my peers and supervisor.
- Passed my Securities Industry Essentials (SIE) Exam.
- Passed my Series 7 General Securities Representative Exam.
Leasing Professional
American Landmark Apartments
05.2021 - 01.2023
- Identified and maximized sales opportunities, and increased customer retention rates by providing excellent customer service at all times. Resulting in 13 5-Star Google Reviews mentioning their experience with me.
- Closed over 100 New Leases and ensured we were above 96% pre-leased for our 348-unit property.
- Awarded Top Leaser of the Month.
- Qualified prospective residents by verifying applications, income, previous residency, credit and criminal background checks.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Leasing Consultant
Fickling Management Services
05.2020 - 05.2021
- Assisted in leasing-up the 244-unit new construction property from 57% to more than 97% occupied and 98% leased.
- Closed approximately 70 new leases in a 10-month period.
- Marketed vacancies to prospective tenants through social media advertising, open house events; explained advantages of location and services.
- Demonstrated complete knowledge of the features and benefits of the community as well as trends and features of the local market to better position the Company's offerings versus competitors.
Professional / Front Desk Coordinator
Student Housing Solutions LLC
04.2018 - 05.2020
- Promoted from Leasing Professional to Front Desk Coordinator
- Oversaw company email, acting as a liaison for 14 properties.
- Provided exceptional face to face and over the phone customer service to clients which resulted in receiving over 20 5-Star Google Reviews for the company based off my customer service.
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL04.2021
Undergraduate Certificate in Emergency Management & Homeland Security -
Florida State University
Tallahassee, FL04.2021
Skills
- Customer Service
- Effective Time Management
- Ability to Work Under Pressure
- Coachable
- Attention to Detail
- Flexibility and Adaptability
- Highly Organized
- Critical Thinking Skills
- Leadership Skills
- Microsoft Office
- FocusPoint
- Salesforce
Certification
- Securities Industry Essentials (SIE) Exam
- Series 7 – General Securities Representative Exam
Timeline
Workplace Planning Associate
Fidelity Investments
01.2023 - Current
Leasing Professional
American Landmark Apartments
05.2021 - 01.2023
Leasing Consultant
Fickling Management Services
05.2020 - 05.2021
Professional / Front Desk Coordinator
Student Housing Solutions LLC
04.2018 - 05.2020
Bachelor of Science - Criminology
Florida State University
Undergraduate Certificate in Emergency Management & Homeland Security -
Florida State University
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