Rebecca Williams
Arcadia
Summary
Dynamic professional with extensive experience at Working Solutions, excelling in customer support and technical problem-solving. Proven ability to enhance user satisfaction through effective communication and crisis intervention. Skilled in EMR systems and adept at building relationships, ensuring timely resolutions and high-quality service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Working Solutions Pro
Working Solutions
Arcadia
03.2026 - Current
- Managed escalated support cases, ensuring timely resolutions and high customer satisfaction.
- Provided technical support for customers utilizing software and hardware products, resolving issues efficiently.
- Guided customers through installation, configuration, and troubleshooting of products to enhance their user experience.
- Collaborated with engineering teams to address product issues and enhance functionality.
- Handled customer calls from home office, addressing inquiries and delivering effective assistance.
- Documented customer interactions in ticketing system for effective tracking and analysis.
Delivery Courier
Spark
Arcadia
11.2025 - Current
- Ensured timely delivery of packages to customers in accordance with company standards.
- Delivered packages promptly to ensure customer satisfaction and service reliability.
- Navigated routes efficiently to minimize delivery times and maximize productivity.
- Communicated delivery status and schedules to customers, ensuring transparency and enhancing satisfaction.
- Utilized mobile devices for navigation and delivery confirmations, streamlining operations and improving accuracy.
- Maintained accurate delivery and pickup records, facilitating efficient tracking and accountability.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Adhered to safety protocols during transportation to ensure compliance with regulations.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Adjusted routes in real-time based on traffic conditions or customer requests.
CNA/CMA (OK,MO)
ShiftKey
11.2018 - Current
- Administered medications promptly under supervision of licensed or registered nurse, ensuring adherence to prescribed schedules.
- Obtained vital signs and documented observations accurately, maintaining compliance with state guidelines.
- Assisted patients of all ages with daily living activities, ensuring comfort and safety under supervision of licensed or registered nurse.
CNA/CMT
Healthcare
03.2007 - Current
- Provided timely support for patients' daily needs.
- Performed housekeeping and medication management while assisting patients with activities of daily living.
- Provided essential support for patients' daily routines
Education
Aa - Health care administration
University of Phoenix
Kansas City, MO01-2009
High school diploma or GED - General Studies
Van Horn High School
Independence, MOSkills
Certified nursing assistant and Certified medication Aid training
- Alzheimer's and dementia training
- Patient Care
- Crisis Intervention
- PTSD Care
- Hospice Care
- LTC/ASL/SNF experience
- Vital Signs
- Medical Terminology
- EMR Systems
- Patient management systems
- Care plans
- Documentation skills
- Documentation review
- Billing assistance
- Home Care
- Hospital Experience
- Community engagement
- Report writing
- Email Patient outreach
- Appointment scheduling
- Time management
- Service coordination
- Technical support
- Databases
- Windows
- Google Docs
- Smartphone usage
- Attention to detail
- Conflict resolution
- De-escalation of customers with empathy
- Inbound and outbound customer support
- Customer support
- Effective communication
- Working independently
- Time sensitive deliveries
- Delivery documentation
- Attention to confidentiality
- HIPAA compliance
- Valid Driver's license
- Decision-making
- Problem-solving
- Deadline adherence
- Resource allocation
- Resource distribution
- Staff training
- Relationship building and rapport
- Efficient navigation
- Proofreading
- Written communication
- Delivery documentation
- Relationship building and rapport
- Time sensitive deliveries
- Attention to confidentiality
- HIPAA compliance
- Smartphone usage
Certification
- CNA Oklahoma and Missouri certified, 03/01/06, Present, 320558561019, 123072
- CMT (Missouri), 01/01/10, Present, 7651 MT
- Insulin, 2010
- CPR/AED, 11/01/22, 11/01/23, Obtained life saving instructions and remain in compliance with updates to laws and practices
- State Tested Nursing Assistant, BLS Certification, 04/01/24, 04/01/26, CMA (Oklahoma), 04/01/23, Present, CMA - 37V133456042, CNA, CPR Certification, Driver's License, 04/01/23, 04/01/25, Certified Medication Aide, Certified Medication Technician
Preferred Contact Method
text/email
Additional Information
BLS from AHA, Certified medication technician 7651MT
Assessments
Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
Personal Information
- Missouri
- Oklahoma
- Authorized To Work: US for any employer
Timeline
Working Solutions Pro
Working Solutions
03.2026 - Current
Delivery Courier
Spark
11.2025 - Current
CNA/CMA (OK,MO)
ShiftKey
11.2018 - Current
CNA/CMT
Healthcare
03.2007 - Current
Aa - Health care administration
University of Phoenix
High school diploma or GED - General Studies
Van Horn High School