Rebecca Willms
Dublin,OH
Summary
Results-driven Account Manager known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Account Manager
Hollywood Imprints, LLC
Columbus , OH
02.2018 - Current
- Presented product features and advantages to potential customers during sales meetings.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Greeted and assisted customers to foster positive experiences.
- Solicited feedback from customers on their experience with products or services.
Office Manager
Legacy Strategies, LLC
Dublin, OH
03.2008 - 08.2014
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Developed effective communication strategies between departments within the organization.
- Supervised staff members, organized schedules and delegated tasks.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated meetings, conferences, travel arrangements and department activities.
Skills
- Business Development
- Lead Development
- Order Processing
- Client Relationship Management
- Account Servicing
- Customer Service
- Schedule Management
Timeline
Account Manager
Hollywood Imprints, LLC
02.2018 - Current
Office Manager
Legacy Strategies, LLC
03.2008 - 08.2014
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