Rebecca Willoughby
Robertsville,MO
Summary
Accomplished Guest Relations Manager at St. Louis Skin Solutions, adept in enhancing customer satisfaction and resolving complaints. Skilled in staff supervision and inventory management, demonstrated success in improving service delivery and operational efficiency. Excel in maintaining confidentiality and HIPAA compliance, ensuring a positive and professional client experience.
Overview
7
7
years of professional experience
Work History
Guest Relations Manager
St. Louis Skin Solutions
05.2023 - Current
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Analyzed inventory data to identify and address stock discrepancies.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
Business Associate/Insurance Coordinator
Legacy Dental
12.2021 - 05.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Business Administrator
Heartland Dental
01.2018 - 12.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Associate of Applied Science - Business Administration And Management
Jefferson College
Hillsboro, MO05-2018
Skills
- Customer service
- Time management
- Staff supervision
- Inventory management
- Friendly and positive
- Appointment scheduling
- Punctual and reliable
- Front office management
- HIPAA compliance
Timeline
Guest Relations Manager
St. Louis Skin Solutions
05.2023 - Current
Business Associate/Insurance Coordinator
Legacy Dental
12.2021 - 05.2023
Business Administrator
Heartland Dental
01.2018 - 12.2021
Associate of Applied Science - Business Administration And Management
Jefferson College
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