Overview
Work History
Education
Skills
Timeline
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Rebecca Willoughby

Stillwater,Oklahoma

Overview

9
9
years of professional experience

Work History

Ambulatory Analyst

Stillwater Medical Center
10.2025 - Current
  • user administration for all clinics
  • server management in SQL environment
  • template editing and testing
  • schedule assistance for users
  • medical record compliance
  • troubleshooting complex issues
  • vendor communication for problem solving

IT Helpdesk Technician

Stillwater Medical Center
01.2022 - 10.2025
  • Provided support for 3 regional hospitals and more than 20 clinics
  • Software support for EMR applications and related software
  • Windows administrative duties such as active directory maintenance
  • Hardware support for computers, printers, and phones
  • Remote connection troubleshooting on enterprise devices
  • Network troubleshooting and cabling setup and maintenance
  • Assisted in building ticketing system in Ivanti

Counter Agent

Best Buy
09.2020 - 01.2022
  • Provided customer service to general public experiencing IT issues
  • Resolved software issues for Windows, MacOS, Android, and iOS devices
  • Performed hardware troubleshooting on personal computers
  • Documented client data thoroughly and with regard to privacy and security
  • Processed service orders in a timely fashion
  • Attentive and empathetic to clients while providing assistance

Laboratory Analyst

Accurate Environmental Laboratories
06.2017 - 06.2020
  • Prepared drinking water, waste water, and hazardous waste samples according to standards of practice based on EPA recommendations
  • Operated CETAC mercury analyzers and Agilent ICP and ICPMS machines
  • Performed data analysis for more than twenty seven elements at a time
  • Interpreted data based on predetermined standards of analysis
  • Efficiently managed time when operating multiple machines at once
  • Adapted quickly to learning new software and cataloguing systems

Education

Bachelor of Science - Environmental Science

Oklahoma State University
Stillwater, Oklahoma
05-2017

Skills

  • SQL Server Management
  • Microsoft Active Directory
  • EMR Management and Troubleshooting
  • Technical Troubleshooting

Timeline

Ambulatory Analyst

Stillwater Medical Center
10.2025 - Current

IT Helpdesk Technician

Stillwater Medical Center
01.2022 - 10.2025

Counter Agent

Best Buy
09.2020 - 01.2022

Laboratory Analyst

Accurate Environmental Laboratories
06.2017 - 06.2020

Bachelor of Science - Environmental Science

Oklahoma State University
Rebecca Willoughby