Rebecca Willson
Any Position
San Jose,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level 25 years old Experience in Customer Service, Technology, Key Carrier Supervision position to help launch career while achieving company goals.
Overview
24
24
years of professional experience
Work History
Order Fulfillment Associate
Amazon
Carrollton, TX
09.2019 - 10.2019
- Inspected goods received from vendors for quality control purposes.
- Processed incoming orders in a timely manner according to company standards.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
- Pulled and packed products from shelves based on customer orders.
- Utilized barcode scanners to track all merchandise movements accurately.
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
- Tracked shipments and updated customers on delivery progress.
- Organized boxes or bags and palletized orders based on carrier method.
- Assisted in training new warehouse employees.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Maintained accurate records of orders, shipments, and inventory.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Security Officer -offered Criminal Justice College
Dart Transportation- Control Safety Of Train-Bus
Dallas, TX
08.2019 - 10.2019
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Achieved cost-savings by developing functional solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Dollar Tree
Baton Rouge, LA
04.2019 - 08.2019
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
Replenishment Associate
Academy Sports Outdoors
Baton Rouge, LA
05.2018 - 08.2019
- Kept sales floor and stockroom neat and clean.
- Restocked end caps, displays and racks with new merchandise.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Identified discrepancies between physical count and computerized inventory records, and performed necessary adjustments.
Key Holder Supervisor
Dollar General Store
Springtown, TX
10.2022 - 04.2023
- Facilitated communication between corporate headquarters and local stores.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supported the Store Manager in daily operations activities as needed.
- Monitored store performance and identified areas for improvement.
- Coordinated with other departments to ensure smooth operations.
- Managed [number] employees.
- Managed daily operations, client relations and IT.
- Provided employees with feedback on job performance.
- Identified opportunities to reduce costs through process improvements.
- Trained, managed and motivated employees to promote professional skill development.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Used Point of Sale register system to complete transactions.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Directed and supervised staff performance.
- Assisted in general housekeeping to maintain store image.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Conducted regular team meetings to discuss progress and challenges.
- Counted and balanced registers.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Researched out-of-stock items to find additional inventory in other store locations.
- Recruited, interviewed and trained new key holders.
- Managed employee attendance records and monitored adherence to policy.
- Tracked sales data to ensure accurate inventory levels.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Created promotional displays that increased visibility of merchandise.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Captured customer information to maximize future clienteling opportunities.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies to increase customer loyalty and retention.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Supervised bank deposits and security procedures to support store opening and closing.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Cashier Team Lead
Bed Bath & Beyond
Weatherford, TX
10.2021 - 10.2022
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed payments promptly for customers to exceed productivity standards.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Cashier
Whatabuger
Azle, TX
07.2021 - 10.2021
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Credit Dispute Specialist
Experian
Allen, TX
02.2020 - 06.2020
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Implemented strategies to take advantage of new opportunities.
- Conducted regular meetings with staff to review progress and address any concerns.
- Developed and implemented specialized procedures for customer service operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Researched and analyzed customer feedback to identify areas of improvement.
- Analyzed company's expenditures and developed financial models.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Coordinated and managed various programs or projects to achieve established objectives.
- Identified needs of customers promptly and efficiently.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Package Handler
UPS Freight
Mesquite, TX
10.2019 - 02.2020
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Stacked boxes onto pallets in an efficient manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Labeled parcels accurately according to company guidelines.
- Assisted in training new employees on package handling processes.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Palletized boxes to increase movement and shipment efficiency.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Organized packages according to type, size, destination, and other specifications.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Personal Care Assistant
Guiding Light
Baton Rouge, LA
01.2011 - 02.2011
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Drove clients to doctors' appointments and social outings.
- Instructed family members on how to provide bedside care.
- Helped clients get in and out of beds and wheelchairs.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Replenishment Team Member
JCPenney
Baton Rouge, LA
06.2007 - 01.2011
- Put together visually-pleasing displays for regular merchandise and sales promotions.
- Examined stock and shipment details to verify conformance to vendor requirements.
- Communicated regularly with warehouse staff regarding inventory needs and availability.
- Read orders to verify attributes and quantities of merchandise.
- Corrected price tags and signs to match current prices.
- Utilized computer systems for tracking orders, updating inventory levels, and generating reports.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Issued supplies, materials and products to team members based on information from requisitions.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stocked shelves and carried merchandise out to floor so customers could select needed items.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Compared merchandise invoices to items actually received.
Overnight Freight Associate
The Home Depot Inc
Baton Rouge, LA
05.2009 - 02.2010
- Followed safety protocols while handling heavy packages or hazardous materials.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Tracked shipments using computer systems to ensure timely delivery of goods.
- Processed paperwork for incoming and outgoing shipments.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Inspected all deliveries for accuracy, damage, or missing items prior to receiving them into the system.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Determined shipping methods, routes or rates for materials to be shipped.
- Loaded and unloaded freight from trucks using pallet jacks and forklifts.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Prepared work orders, bills of lading or shipping orders to route materials.
Cashier
Albertsons Safeway
Baton Rouge, LA
02.2009 - 05.2009
- Informed customers of in-store promotions or pricing specials.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
Customer Service Cashier
World Market
Baton Rouge, LA
05.2006 - 11.2006
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Informed customers of in-store promotions or pricing specials.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Scanned items and checked pricing on cash register for accuracy.
Order Selector
Winn Dixie Warehouse
Hammond, LA
06.2005 - 09.2005
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Limited damage to products and orders by using care when choosing items.
- Operated forklift and pallet jack to transport heavy loads.
- Used handheld scanners to key in data for packages.
- Achieved productivity and accuracy standards to meet company guidelines.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Security Officer
Lofton Staffing & Security Services- LSU
Baton Rouge, LA
08.2004 - 08.2005
- Warned persons of rule infractions or violations and evicted violators from premises.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced access control measures in accordance with established procedures.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Assisted in the development and implementation of security policies and procedures.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Identified suspicious activity to determine appropriate response.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Guarded restricted areas to prevent unauthorized entry.
Overnight Stocker and Receiver, Cashier, Sales
Wal-Mart Supercenter
Baton Rouge, LA
09.2003 - 06.2005
- Monitored merchandise received and shipped from facility in computer system.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Processed customer payments quickly and returned exact change and receipts.
- Identified needs of customers promptly and efficiently.
Cashier , Host , Pizza Marker Etc.
Mr. Gatti's Pizza -LSU
Baton Rouge, LA
08.2000 - 09.2003
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
Sandwich Artist
Wendys Restaurant
Baton Rouge, LA
05.1999 - 08.2000
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered 50-60 calls per shift to assist with customer questions and concerns.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Offered customers carry-out service at completion of transaction.
Education
Digital Cinema Photography
Full Sail University
Winter Park, FL04-2020
Automation - Automation Technology/ Business Analyst
Tech Fios
Addison, TX02-2020
Bachelor of Science - Computer And Information Systems Security
University of Phoenix
Tempe, AZ04-2009
Business Administration/ Pharmacy Technician -
Iverson Business College
Arlington, TX12-2005
Pharmacy Technician -
Medvance Institute
Baton Rouge, LA10-2004
High School Diploma -
Second Chance Academy
Baton Rouge, LA05-2003
High School Diploma -
Mckinley Senior High School
Baton Rouge, LA01-2003
Some College (No Degree) - Truck And Bus Driving/ Business Administration
River Parishes Community College
Sorrento, LASkills
- Merchandise Restock
- Workplace Safety
- Mentoring and Training
- Stock Replenishment
- Loading and Unloading
- Boxing and Labeling
- Order Picking
- RF Scanning Devices
- Warehouse Safety
- Shipping and Receiving
- Shipping and Packaging
- Staff Management
- Warehouse Operations
- Packaging Expertise
- Proficiency in [Technology]
- Interdepartmental Communication
- Pallet Jack Operation
- Barcode Scanning
- Goal-Oriented
- Employee Scheduling
- Customer Service Management
- Cash Handling Accuracy
- Task Delegation
- Safety Enforcement
- Product Demonstrations
- Team Member Development
- Training and Mentoring
- Loss Prevention
- Resource Management
- Sales Coaching
- Team Training and Development
- Personnel Scheduling
- Bank Deposits
- Front End Operations
- Store Operations Oversight
- Loss Prevention Strategies
- Employee Oversight
- Promotional Planning
- Promotional Campaigns
Languages
English
Professional
French
Professional
Latin
Professional
Spainsh
Elementary
BAEO : Black Alliance Educational Options
- BAEO: Passed House of Representatives Education Bill HB:340 for Louisiana 5/2015-Signed with Governor Bell Edwards's
- - Parent Advocate for Children's Educational Options-
- Advocating different scholarships passes by the state grants for educational options for american children. diffrent ways to pay for child schooling or free options threw Educational laws with the House Bills.
Louisiana Children's Federal Educational Options
- Advocating different scholarships passes by the state grants for educational options for american children.
Louisiana Leadership Institute (Southern University)
- This Youth Organization The mission of the Louisiana Leadership Institute is to be a non-profit organization that provides programs and services to build leadership, improve academic skills and increase self esteem and motivation in the Greater Baton Rouge Metro Area Students. The Institute’s aim is to create leaders for the 21st century by exposing students to educational, cultural, and recreational activities.
- The class typically takes one trip a year where the students participate in an experience that is both educational and fun. In the past couple of years the class has visited Washington D.C. and Chicago, Illinois. While in the DMV area, the class visited the White House where they got to personally interact with the late Former United States Representative Elijah Cummings. They also visited the Tomb of the Unknown Soldier where they witnessed the changing of the guard. While in Chicago some of the students participated and placed in Rev. Jesse Jackson’s Rainbow Push Coalition Speech competition. Including hosted Professional Book signings.
Obama , Maxine Campbell, Kim Fields, Donna Brazile, Colliins Temple 3- LSU including Shaquile Oneal -LSUfrom Greater Beulah Baptist Church too many others mention as an advocating host to help field trips and help students and other parents with my children. I have also toured these colleges for my youth and other youth.
Students who attend the class have gone off to various colleges such as Stanford University, Harvard University, Howard University, Wiley College, Southern University, Spelman College, Morehouse College, Tulane University, etc. In addition, many of the alumni of the organization, who are now Nurses, Wall Street Bankers, Lawyers, Doctors, often return to impart wisdom and connect with the current students.
The non profit organization I have raised my youth is The class is led by the founder, State Senator Cleo Fields and Mrs. Fields, and frequented by local judges, radio hosts, political commentators, and many other affluent members of the Baton Rouge community who often participate as guest speakers.
Advocate to work as Leadership Parent with Cedric Richmond House of Respresatives Washington, D.C
Healing Place Church Single Mom - Jenenifer Maggio
- other single moms in the church community with pastors even volunteer services across the region.
PHP Agency Marketing Insurance INC. - Addison, Texas
- Selling Life Insurance , Investments, etc.
Nathaniel Hearne Coach and author San A ,TX -The Friday Night Lights was speaker at my marketing event.
Timeline
Key Holder Supervisor
Dollar General Store
10.2022 - 04.2023
Cashier Team Lead
Bed Bath & Beyond
10.2021 - 10.2022
Cashier
Whatabuger
07.2021 - 10.2021
Credit Dispute Specialist
Experian
02.2020 - 06.2020
Package Handler
UPS Freight
10.2019 - 02.2020
Order Fulfillment Associate
Amazon
09.2019 - 10.2019
Security Officer -offered Criminal Justice College
Dart Transportation- Control Safety Of Train-Bus
08.2019 - 10.2019
Cashier
Dollar Tree
04.2019 - 08.2019
Replenishment Associate
Academy Sports Outdoors
05.2018 - 08.2019
Personal Care Assistant
Guiding Light
01.2011 - 02.2011
Overnight Freight Associate
The Home Depot Inc
05.2009 - 02.2010
Cashier
Albertsons Safeway
02.2009 - 05.2009
Replenishment Team Member
JCPenney
06.2007 - 01.2011
Customer Service Cashier
World Market
05.2006 - 11.2006
Order Selector
Winn Dixie Warehouse
06.2005 - 09.2005
Security Officer
Lofton Staffing & Security Services- LSU
08.2004 - 08.2005
Overnight Stocker and Receiver, Cashier, Sales
Wal-Mart Supercenter
09.2003 - 06.2005
Cashier , Host , Pizza Marker Etc.
Mr. Gatti's Pizza -LSU
08.2000 - 09.2003
Sandwich Artist
Wendys Restaurant
05.1999 - 08.2000
Digital Cinema Photography
Full Sail University
Automation - Automation Technology/ Business Analyst
Tech Fios
Bachelor of Science - Computer And Information Systems Security
University of Phoenix
Business Administration/ Pharmacy Technician -
Iverson Business College
Pharmacy Technician -
Medvance Institute
High School Diploma -
Second Chance Academy
High School Diploma -
Mckinley Senior High School
Some College (No Degree) - Truck And Bus Driving/ Business Administration
River Parishes Community College
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