REBECCA WITT
Middleburg
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
records management, Principal Secretary/Bookkeeper
Clay County Schools
Green Cove Springs
05.2022 - Current
- Teamwork
- File and, Schedule Management
- Sorting and labeling
- Administrative support
- Identifying errors
- Scheduling and calendar management Google Drive
- Interoffice Communications, Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Conducted invoicing and investigated accounts receivable discrepancies
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Composed and proofread memos, letters, and reports to verify error-free communication
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Established administrative work procedures to track staff's daily tasks
- Answered and quickly redirected large volume of calls on central system
- Created and implemented standard operating procedures for records handling
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Volunteered to help with special projects of varying degrees of complexity
- Maintained and processed invoices, deposits and money logs
- Completed payroll for employees and maintained detailed records of procedures
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Calculated deductions and processed payroll for employees
- Organized and carried out proactive month-end, quarterly and year-end processes
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Established QuickBooks accounting system to reflect accurate financial records
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Reported financial data and updated financial records in ledgers and journals
- Verified postings to ledgers to confirm accurate entry and account balances.
Student Records Secretary
Clay County Schools
05.2021 - 05.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Conducted research, gathered information from multiple sources and presented results
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Eliminated downtime and maximized revenue by providing top project quality control
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Led projects and analyzed data to identify opportunities for improvement
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Teacher Assistant
EBD
01.2021 - 05.2021
- Th/8th, | Lake Asbury Junior High School Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Assessed student assignments to check quality and completeness before submission for grading
- Optimized learning plans and quantified student progress through test administration
- Supported classroom activities, including tutoring, grading homework and reviewing exams
- Restocked supplies in neat and easily-accessible fashion
- Upheld strict security procedures to maintain data confidentiality
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Occupational Therapy Assistant Fieldwork Level II
06.2019 - 12.2019
- Westminster Woods Helped improve fine motor, visual perception and sensory processing skills
- Administered tests to assess nature of disabilities and limits of function and personal capacities
- Provided direct occupational therapy services in skilled nursing facility settings
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls
- Helped determine realistic treatment goals and adjusted steps based on patient progress
- Provided support to help patients adjust to new physical or cognitive limitations
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas
- Educated patients and families on conditions, treatments and home exercises
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding
- Maintained excellent attendance record, consistently arriving to work on time
- Reviewed patient cases per week and verified insurance coverage information
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Science - Occupational Therapy Assistant
Keiser University
DECEMBER 2019
Skills
- Communication
- Problem-solving
- Attention to detail
- Leadership & Management
- Multi-Line Telephone Systems Customer service
- Active Listening
- Adaptability & Flexibility
- Independence
Certification
First Aid/CPR Certified, Exp. 2023
HIPPA, 2018
OSHA Bloodborne Pathogens, 2018
Medical Errors, 2018
Timeline
records management, Principal Secretary/Bookkeeper
Clay County Schools
05.2022 - Current
Student Records Secretary
Clay County Schools
05.2021 - 05.2022
Teacher Assistant
EBD
01.2021 - 05.2021
Occupational Therapy Assistant Fieldwork Level II
06.2019 - 12.2019
Associate of Science - Occupational Therapy Assistant
Keiser University
First Aid/CPR Certified, Exp. 2023
HIPPA, 2018
OSHA Bloodborne Pathogens, 2018
Medical Errors, 2018
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