Rebecca Woolsey
Kodak,TN
Summary
I am just like everyone else. Aren't we all just looking for the American dream? I have a work ethic that I am extremely proud of. I am driven. In the several jobs I've had in all different fields, I have learned impeccable multitasking skills. My number one belief when it comes to a employment, is no matter what you do, always be the best at it. As I feel it doesn't really have relevance after 16 years, I was a 17 year old manager at my very first job at none other than McDonald's. I strive to be the best while remembering that humility is a thing that should never be forgotten. I have come to the age in which, as I am willing to start over, I know what I am worth. What I lack in formal education, I more than make up for in work ethic, drive, and just plain old life skills and experience.
Overview
13
13
years of professional experience
Work History
Safety Trainer
Dollywood - Pigeon Forge, TN
Pigeon Forge , TN
2022.06 - Current
- Developed and implemented safety training programs for new employees.
- Conducted safety audits to identify potential hazards in the workplace.
- Provided guidance to supervisors on how to enforce safety regulations.
- Identified areas of risk and developed solutions to reduce potential accidents.
- Developed and delivered presentations related to health and safety topics.
- Instructed employees on proper use of personal protective equipment.
- Assisted in investigations following incidents or injuries that occurred at work.
- Monitored employee compliance with safety policies and procedures.
- Created a library of safety-related materials such as handouts, posters, videos.
- Maintained accurate records of all training activities including attendance logs.
- Conducted refresher courses for existing employees on a regular basis.
- Provided feedback on performance during training sessions and offered suggestions for improvement.
- Answered questions from workers regarding safety issues or concerns.
- Coordinated with other departments to ensure safe working conditions across the organization.
- Researched new technologies related to workplace safety in order to keep up-to-date with industry standards.
- Reviewed accident reports and identified trends and patterns that could be addressed through additional training initiatives.
- Participated in job hazard analyses when necessary in order to evaluate risks associated with specific tasks or operations.
- Collaborated closely with management personnel in order to develop effective strategies for promoting a culture of safety within the workplace.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Conducted safety training or education programs to demonstrate use of safety equipment.
- Maintained and updated emergency response plans or procedures.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Participated in business safety committee meetings and health and safety audits.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Analyzed incident data to identify trends in injuries, illnesses and accidents.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Wrote technical reports, data entry and queries into various safety and health databases.
- Supported health and safety technicians aligned to facility by providing guidance, coaching and direction.
- Led teams of risk management and operational personnel in development of hazard analyses and risk assessments.
- Developed and created materials for new employee health and safety orientations.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
Server/Bartender
Copper Cellar
Gatlinburg , TN
2017.05 - 2024.02
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Arranged bottles and glasses behind bar to make attractive displays.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Neatly sliced and pitted fruit for garnishing drinks.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Greeted frequent visitors by name and explained new promotions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Deputy Title Clerk
Knox County Clerk's Office
Knoxville , TN
2013.12 - 2017.10
- Processed all title work for vehicles purchased through dealerships in Knox County
- Processed all money, credit card, and company check transactions
- Issued dealer plates to allow for dealerships to have insured test drives after all legal documentation had been provided, business licenses were paid and up to date, and state sales taxes on all sold vehicles had been paid
- Instructed dealers as to how to complete difficult title work
- Provided all legal documentation, to the best of my knowledge to complete any and all transactions
- Instructed dealerships when law changes or changes in documentation were made in any way that would or could effect their business
- Helped to oversee approximately 100+ dealerships in my department
- On a daily basis, I would complete up to 120 pieces of title work a day.
- Typing proficiently was crucial. Regular typing tests were given. I was recorded at 77 words per minute.
- Issued business licenses to Knox County business after confirming that all taxes and fees due had been paid
- Issued marriage licenses
- As ordained under the sitting County Clerk, performed marriage ceremonies
Title Clerk/Office Manager
Cars Etc Inc
Knoxville , TN
2011.03 - 2017.03
- Verified accuracy of title documents for completeness and correctness.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained records of all transactions in a computer database.
- Researched customer inquiries regarding title information.
- Prepared daily reports to document title activity and sales.
- Coordinated with other departments to resolve issues related to titling process.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Handled payments from customers for taxes, registration fees.
- Entered lien information into the system when applicable.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
- Scanned documents into electronic filing system according to company procedures.
- Printed copies of documents as needed.
- Followed up on any outstanding liens or other issues preventing issuance of title.
- Balanced cash drawer at end of shift.
- Investigated lost or missing title requests.
- Generated reports detailing daily activities.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
- Processed and maintained title files, implementing security measures to protect data.
- Maintained regular communications with clients to discuss and resolve issues.
- Evaluated documents to determine property ownership.
- Performed title searches, ordered reports and obtained clearance documents.
- Supervised records clerks and title examiners, offering assistance when needed.
- Assessed legal materials to aid in key decision making.
- Exchanged title-related information with realtors and lending personnel.
- Reviewed real estate closing files to identify and correct errors.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Roane County High School
Kingston, TN2010-05
Skills
- Personal Protective Equipment
- Hazard Identification
- Lockout and tagout procedures
- Training Program Development
- Organizational Skills
- Critical Thinking
- Problem-solving aptitude
- Safety management expertise
- Accident investigation
- Excellent Communication
- Professional Demeanor
- Reliability
- Interpersonal Skills
- Multitasking
- Training Coordination
- Active Listening
- Goal Setting
- Team Collaboration
- Attention to Detail
- Risk Assessment
- Problem-Solving
- Relationship Building
- Professionalism
- Outstanding typing and computer skills
References
References available upon request.
Timeline
Safety Trainer
Dollywood - Pigeon Forge, TN
2022.06 - Current
Server/Bartender
Copper Cellar
2017.05 - 2024.02
Deputy Title Clerk
Knox County Clerk's Office
2013.12 - 2017.10
Title Clerk/Office Manager
Cars Etc Inc
2011.03 - 2017.03
High School Diploma -
Roane County High School
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