Rebecca Worrell
Nashville,NC
Summary
Highly skilled and enthusiastic professional with more than 26 years of experience managing operations in patient-centric medical facilities and software. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Practice Manager
Advance Community Health
03.2020 - 07.2022
- Development, implementation, and support of all Mobile Health Unit in underserved population including Health Clinics, Covid Testing and Vaccine events, Health Education events, and Employee Health events.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the company mission and values.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Provided supervision and management to team of support personnel.
- Development, implementation, and support of all Mobile Health Unit in underserved population
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Revenue and Clinical Informatics Manager
Pulsecheck
10.2004 - 03.2020
- Development, implementation, education and support of all Revenue and Clinical modules for an Emergency Department software system.
- Fostered good client relationships focused on client satisfaction for 100+ Emergency Departments.
- Maintained Clinical and Revenue industry knowledge of additions and changes to ensure system was updated.
Clinical Nursing Supervisor
UNC Nash Healthcare
06.1998 - 10.2004
- Collaborated with interdisciplinary teams to provide treatment tailored to individual patient needs.
- Developed and maintained efficient scheduling processes, resulting in optimal staffing levels for consistent patient care.
- Contributed to the development and successful implementation of new clinical policies and procedures that led to improved patient outcomes.
- Spearheaded quality improvement initiatives, addressing identified areas of concern through targeted interventions and close monitoring of outcomes.
- Streamlined clinical documentation procedures, ensuring accurate and timely record-keeping while reducing administrative workload.
- Mentored junior nurses to enhance their clinical skills and knowledge, leading to improved patient outcomes.
- Maintained a high standard of patient care by regularly monitoring nursing staff performance and providing continuous feedback.
- Achieved high satisfaction ratings from both patients and families by consistently delivering compassionate, attentive nursing supervision.
- Promoted a culture of safety within the department by enforcing compliance with established protocols and policies.
- Enhanced staff communication and collaboration through regular team meetings and training sessions.
- Conducted performance evaluations of nursing staff, providing constructive feedback and identifying opportunities for professional growth.
- Successfully managed high-stress situations with calmness and effective decision-making abilities, ensuring uninterrupted patient care during emergencies.
- Optimized workflow efficiency within the unit through strategic delegation, task prioritization, and resource allocation.
Education
Associate of Science - Nursing
Nash Community College
Rocky Mount, NC06.1998
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Policy and procedure development
Certification
- Certified Professional Coder
- BLS, ACLS, PALS
Timeline
Practice Manager
Advance Community Health
03.2020 - 07.2022
Revenue and Clinical Informatics Manager
Pulsecheck
10.2004 - 03.2020
Clinical Nursing Supervisor
UNC Nash Healthcare
06.1998 - 10.2004
Associate of Science - Nursing
Nash Community College
- Certified Professional Coder
- BLS, ACLS, PALS
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