Rebecca Wright
Mossyrock
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Dog Trainer
Simplicity K9
Mossyrock
11.2021 - Current
- Teaching & Training: Instructing dogs on basic commands such as "sit," "stay," and "come," as well as more advanced skills like agility.
- Behavior Modification: Identifying and addressing problem behaviors such as anxiety, aggression, or excessive barking through tailored behavior plans.
- Owner Education: Guiding and instructing dog owners on how to implement training methods consistently and effectively at home.
Retail Customer Experience Associate
Macys Department Store
Puyallup
02.2019 - 03.2023
- Assisted customers with product inquiries and purchase decisions.
- Managed customer complaints to ensure satisfaction and resolution.
- Collaborated with sales teams to enhance in-store promotions.
- Maintaining store appearance by restocking shelves and cleaning.
- Participating in inventory management.
- Utilized point-of-sale systems for transactions and returns processing.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Kennel Manager
Canyon Pet Lodge
Puyallup
10.2014 - 01.2019
- Supervised daily operations of kennel, ensuring animal safety and well-being.
- Managed staff scheduling and training to optimize team performance.
- Coordinated pet care services, including feeding, grooming, and exercise routines.
- Maintained cleanliness and sanitation of kennel facilities and equipment.
- Communicated with pet owners about care instructions and special needs.
- Oversaw inventory management for supplies and food for pets.
- Resolved customer inquiries, providing excellent service to pet owners.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Drafted reports summarizing daily activities at the facility for senior management review.
- Created marketing campaigns to attract new customers and increase revenue from existing clients.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Resolved any customer complaints quickly and efficiently.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Ensured compliance with applicable laws and regulations related to animal care and welfare.
Veterinarian Assistant
East Main Animal Hospital
Puyallup
08.2011 - 05.2014
- Assisted veterinarians in performing examinations and procedures on animals.
- Provided compassionate care to animals during treatments and recovery.
- Maintained cleanliness and organization of medical equipment and workspaces.
- Prepared animals for surgery by administering medications and monitoring vital signs.
- Educated pet owners on proper animal care and health maintenance practices.
- Collected samples for laboratory tests and accurately labeled specimens for analysis.
- Coordinated appointments and managed patient records efficiently in the system.
- Supported the veterinary team in handling emergency cases with urgency and professionalism.
- Performed administrative duties such as scheduling appointments and ordering supplies.
- Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones, and processed customer payments to boost office efficiency.
- Maintained accurate records of animal health care services provided to clients.
- Dispensed medications prescribed by veterinarians.
- Provided general nursing care for animals, including feeding, bathing, grooming, exercising and restraining them during examinations or treatments.
Education
Cascade Christian
Puyallup, WASome College (No Degree) - Business
Pierce College
Puyallup, WASkills
- Canine training
- Owner education
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Organizational skills
- Record keeping
- Multitasking
- Analytical thinking
- Professional demeanor
- Team collaboration
Timeline
Dog Trainer
Simplicity K9
11.2021 - Current
Retail Customer Experience Associate
Macys Department Store
02.2019 - 03.2023
Kennel Manager
Canyon Pet Lodge
10.2014 - 01.2019
Veterinarian Assistant
East Main Animal Hospital
08.2011 - 05.2014
Cascade Christian
Some College (No Degree) - Business
Pierce College