Rebecca W. Valmond
Hyde Park,MA
Summary
Experienced HR Generalist skilled in managing comprehensive human resources functions, including employee relations, benefits administration, and effective policy implementation. Demonstrates exceptional capabilities in conflict resolution and talent acquisition, with a proven ability to foster a positive workplace culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Associate/ Generalist
POAH Communities
Boston, MA
10.2022 - Current
- Managed more than 25 active workers' compensation claims quarterly to streamline processes.
- Administered tracking processes for diverse leave of absence programs, including FMLA, PFMLA, ADA accommodations, and employer benefits across several states.
- Collaborated with managers to address over 10 employee accommodation requests under ADA regulations, improving inclusivity.
- Managed onboarding processes achieving seamless integration for employees.
- Tracked and reported data on leaves, accommodations, and wellness programs.
- Oversaw all aspects of employee separation processes, facilitating seamless transitions.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Partnered with senior HR team to communicate company standards and policies.
HR/Recruiting Coordinator (TEMP)
City of Cambridge Public Library
Cambridge, MA
03.2022 - 10.2022
- Managed employees' leave records, including processing paid and unpaid time off, FMLA, and disability leaves.
- Developed employee orientation and training programs for new hires.
- Managed and updated recruitment ATS and CMS software.
- Executed payroll processing and managed leave changes for over 150 staff members.
- Facilitated employee benefits administration, guiding staff in selecting health and retirement plans.
- Collaborated with recruitment and HR professional to achieve hiring goals.
Career Specialist
Boston Private Industry Council
Jamaica Plain, MA
04.2019 - 01.2022
- Recruited a cohort of more than 200 student interns.
- Delivered training and development programs focused on workplace readiness, helping students navigate professional environments.
- Organized and managed successful job fairs and career events.
- Provided one-on-one coaching sessions for Professional Growth.
- Facilitated sessions covering job search strategies, interview techniques, and resume optimization.
Member Service Representative Associate
Blue Cross Blue Shield of Massachusetts
Hingham, MA
07.2017 - 04.2019
- Assisted over 200 members with inquiries related to benefits, coverage, and claims, offering personalized support to resolve issues.
- Educated members on health plans and benefits with clear and accurate information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Education
Bachelor of Science - Cognitive Psychology
FITCHBURG STATE UNIVERSITY
FITCHBURG, MASkills
- HRIS Systems: Paycor, PeopleSoft, and Paycom
- Data Analysis and Reporting: Proficient in generating reports, tracking leave, and accommodation data, and maintaining activity logs
- Software: MS Office (Excel, Word, PowerPoint, Outlook), Google Workspace, Microsoft Project, SharePoint
- Video conferencing tools: Zoom, Microsoft Teams, Google Meet, and Webex
- Social Media and Communication Tools: LinkedIn, Facebook, Twitter, and Instagram
Additional Qualifications
Strong interpersonal skills with a focus on customer service and employee relations., Experienced in conflict resolution and problem-solving with tact and professionalism., Committed to fostering a diverse, inclusive, and respectful work environment., Ability to oversee sensitive information with confidentiality and discretion.
Certification
HRCI - Professional in Human Resources - PHR
Languages
Haitian Creole
Native/ Bilingual
Timeline
HR Associate/ Generalist
POAH Communities
10.2022 - Current
HR/Recruiting Coordinator (TEMP)
City of Cambridge Public Library
03.2022 - 10.2022
Career Specialist
Boston Private Industry Council
04.2019 - 01.2022
Member Service Representative Associate
Blue Cross Blue Shield of Massachusetts
07.2017 - 04.2019
Bachelor of Science - Cognitive Psychology
FITCHBURG STATE UNIVERSITY
Similar Profiles
Raquel DozierRaquel Dozier
Compliance & Operations Specialist at POAH CommunitiesCompliance & Operations Specialist at POAH Communities
Latarsha CottrellLatarsha Cottrell
Senior Property Manager at POAH Communities - The Loop At Mattapan StationSenior Property Manager at POAH Communities - The Loop At Mattapan Station
REGINALD K BLANTONREGINALD K BLANTON
Building Maintenance Supervisor at Poah Communities-Woodlawn ApartmentsBuilding Maintenance Supervisor at Poah Communities-Woodlawn Apartments