Rebecca Yannizze

Position Summary

1. Maximize the revenue and profit by planning and executing the sales strategy and plan optimized for the selected channel account based on the regional business strategy

2. Build a foundation for maximizing sales revenue and profit based on the trust and teamwork with the channel accounts.

Role and Responsibilities

• [Sales target management by channel] Prepare to set the optimal sales target that will drive continued growth of the business unit and channel accounts (partners) and encourage employee morale.
• [Sales strategy setting by channel] Plan the optimal sales strategy that will allow to meet the sales target by analyzing the assigned channel accounts, commercial district, and products.
• [Sales execution] Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.
• [Channel monitoring and risk management] Participate in the building of trust with channel accounts and creation of a foundation for continued revenue growth.

Skills and Qualifications

• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Works on problems of limited scope. Follows standard practices and procedures.
• Visits up to 60 stores in a territory to resolve issues and foster and build relationships.

• Ensure shift coverage across multiple stores in the market
• Train FT Technology Specialists and PT Technology Representatives to conduct consumer facing activities- demonstrating key features, assist customers with setup of devices and troubleshoot issues
• Conduct product training and knowledge transfer
• Responsible for engaging consumers and recommending Samsung products to consumers
• Establish and maintain business relationships between store personnel, client management, and client in order to effectively execute program objectives
• Make a significant impact on sales and improve the customers' buying experience
• Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment
• Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines.

• Conduct consumer facing activities- demonstrating key features, assist customers with setup of devices and troubleshoot issues
• Conduct product training and knowledge transfer for sales reps
• Responsible for point of sale transactions with consumers
• Establish and maintain business relationships between store personnel, client management, and client in order to effectively execute program objectives
• Maintain and build brand presence at retail through merchandising, display maintenance and some POP and plan-o-gram compliance
• Make a significant impact on sales and improve the customers' buying experience
• Responsible for the training of a part-time Technology Sales Representatives
• Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment
• Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines
• Manage the scheduling of part time specialists for assigned store if needed
• Complete reports on daily activities.

• Cash management (nightly deposit/safe count) Opening and closing of the store Store Maintenance (Click it/Real Estate Help Desk tickets) On the spot coaching of reps through Observations Handle all customer escalations Responsible for meeting and exceeding monthly sales targets Ensure store is merchandized per company directive Creating ongoing relationships with vendors to add sales incentives and in store trainings
• Inventory: Receiving Vendor Returns Weekly/Monthly Counts Store Operations: Making sure planograms are done properly
• Making sure all price tags are up to date
• Weekly Checklists
• Scheduling.

• Responsibilities include: Providing world class customer service
• Minimizing churn through issue resolution
• Educating customers with billing inquires
• Handling escalated customer issue to increase retention
• Assisted in New Hire training Monitored representative calls for quality assurance.