Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca York

Enfield

Summary

Dynamic professional with extensive experience at Walmart, excelling in order fulfillment and inventory management. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Recognized for implementing promotional strategies that increased sales and fostered strong team collaboration. Committed to delivering exceptional service and optimizing product selection.

Overview

13
13
years of professional experience

Work History

Online Personal Shopper/Houseware/Lawn & Garden

Walmart
East Windsor
09.2022 - Current
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Assisted in selecting items according to customer preferences.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.
  • Completed pickup and shopping orders for customers within local area.
  • Assisted teammates with daily tasks during peak periods.
  • Suggested comparable products to replace out-of-stock items.
  • Asked store associates for help locating missing products.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Stocked shelves with merchandise following company guidelines and layout plans.
  • Organized inventory in storage areas to maintain efficient access and flow.
  • Assisted customers by locating products and providing information on stock availability.
  • Collaborated with team members to ensure timely restocking of high-demand items.
  • Trained new associates on stocking procedures and company policies for efficiency.
  • Operated material handling equipment for efficient inventory movement within the store.
  • Maintained cleanliness in stock areas to adhere to safety and hygiene standards.
  • Conducted regular inventory counts to identify discrepancies and report to management.
  • Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Arranged product on shelves following merchandising guidelines.
  • Provided excellent customer service by responding courteously to inquiries.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Stocked merchandise by UPC codes and read labels to match.
  • Inspected items received for damage or other issues.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Performed inventory counts of merchandise on a regular basis.
  • Attached price labels to products and updated sales floor signs.
  • Checked expiration dates on perishable items to ensure freshness.
  • Collaborated with team members to execute promotional displays quickly and accurately.
  • Accurately completed paperwork associated with stocking activities.
  • Implemented loss prevention strategies to minimize shrinkage.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Head Cashier/Misses Lead/Omni/Truck Unloader

Kohl's
Enfield
04.2018 - 09.2022
  • Managed cash register operations and ensured accurate transaction processing.
  • Trained new cashiers on company policies and customer service standards.
  • Resolved customer inquiries and complaints to enhance shopping experiences.
  • Assisted in implementing promotional programs to increase customer engagement.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Helped with purchases and signed customers up for rewards program.
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Processed payments promptly for customers to exceed productivity standards.
  • Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
  • Managed cashier team, ensuring efficient transaction processing and high customer service standards.
  • Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Unloaded merchandise from delivery trucks and organized items in the warehouse.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained a clean and safe work environment by following safety protocols.
  • Collaborated with team members to ensure timely unloading of deliveries.
  • Assisted in inventory management by labeling and sorting products accurately.
  • Communicated with supervisors regarding any inventory discrepancies or issues.
  • Unloaded parcels from truck with care to avoid damage.
  • Handled packages safely while unloading and transporting.
  • Trained new staff on proper unloading techniques and safety procedures.
  • Reported any damaged goods to supervisor immediately upon unloading.
  • Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
  • Organized stock in warehouse shelves to ensure efficient product location.
  • Moved freight from one area of the warehouse to another using hand-trucks or carts when necessary.
  • Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
  • Labeled packages and pallets to ensure efficient identification of items.
  • Adhered to workplace safety standards and OSHA regulations.
  • Responsible for maintaining a clean work environment free from clutter throughout shift duration.
  • Maintained accurate records of all unloaded merchandise including quantity and type of material received.
  • Palletized products for shipment using wrapping and strapping equipment.
  • Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
  • Utilized RF scanners to track and organize inventory during the unloading process.

Key Holder

JOANN Fabrics and Crafts
Enfield
11.2013 - 10.2018
  • Opened and closed store according to company procedures.
  • Assisted customers with product selection and inquiries.
  • Managed inventory levels and organized stockroom efficiently.
  • Trained new staff on sales techniques and customer service standards.
  • Conducted cash handling processes and balanced cash registers daily.
  • Ensured store presentation met brand standards through merchandising displays.
  • Collaborated with management to implement promotional strategies effectively.
  • Resolved customer complaints and provided exceptional service consistently.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Replenished merchandise displays throughout the store as needed.
  • Assisted in general housekeeping to maintain store image.
  • Assisted customers with product selection and resolving complaints.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Captured customer information to maximize future clienteling opportunities.
  • Ensured compliance with all company policies and procedures.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Used Point of Sale register system to complete transactions.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Stocked shelves with merchandise to ensure product availability.
  • Assisted customers in locating products and answering inquiries.
  • Maintained cleanliness and orderliness of sales floor and stock areas.
  • Stocked shelves with newly arrived products.
  • Followed safety protocols while handling products and equipment.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Organized storage areas for efficient use of space.
  • Arranged merchandise in an attractive manner to promote sales.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Removed outdated products from shelves in accordance with company policy.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Inspected stock for damage or defects and reported issues to management.
  • Participated in physical inventories of stock on hand periodically.
  • Updated product labels to reflect accurate pricing.
  • Assisted with store displays and window dressing as needed.

Casher/Stocker

Doller Tree
Enfield
12.2014 - 10.2015
  • Processed customer transactions efficiently and accurately at high-volume retail store.
  • Provided exceptional customer service to enhance shopping experience for patrons.
  • Handled cash, credit, and debit transactions using point-of-sale systems effectively.
  • Maintained cleanliness and organization of checkout area to ensure smooth operations.
  • Resolved customer inquiries and concerns promptly to improve satisfaction levels.
  • Assisted in training new cashiers on register operations and customer interactions.
  • Managed inventory restocking in checkout area to support sales flow effectively.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Organized and stocked shelves with products to enhance customer accessibility.
  • Maintained cleanliness and organization of storage areas for efficiency.
  • Assisted customers in locating products and provided product information.
  • Organized storage areas for efficient use of space.
  • Provided customer service by answering questions about product location, price and availability.
  • Faced products on shelves and displays to meet company policies.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Removed outdated products from shelves in accordance with company policy.
  • Inspected stock for damage or defects and reported issues to management.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Updated product labels to reflect accurate pricing.
  • Sorted returned merchandise for restocking or disposal.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Crew Member

McDonald's
Enfield
08.2012 - 07.2013
  • Collaborated with team members to ensure efficient order fulfillment.
  • Maintained cleanliness of dining area by cleaning tables and floors.
  • Operated kitchen equipment to prepare food items according to standards.
  • Assisted customers with menu selections and provided excellent service.
  • Processed cash and credit transactions accurately at the register.
  • Followed safety procedures for food handling and equipment use.
  • Stocked supplies and ingredients to support kitchen operations effectively.
  • Communicated with management about inventory needs and customer feedback.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Took orders from patrons and input selections into store computer system.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Packed fast food products in approved containers, cups, and bags.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in operations.
  • Presented orders to guests within anticipated service times.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Maintained an organized work area to ensure efficient operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Assembled and served meals according to specific guest requirements.

Education

High School Diploma -

Howell Cheney Technical High School
Manchester, CT
06-2011

Some College (No Degree) - Automotive

Porter & Chester
Enfield, CT

Skills

  • Order fulfillment
  • Product selection
  • Inventory management
  • Merchandising displays
  • Team collaboration
  • Promotional strategies
  • Effective communication
  • Attention to detail
  • Time management
  • Patience and empathy
  • Hospitality and accommodation
  • Customer service expertise
  • Sales experience
  • Product picking
  • Brand awareness
  • Online ordering
  • Planning and organization
  • Merchandise selection
  • Customer relationship management

References

References available upon request.

Timeline

Online Personal Shopper/Houseware/Lawn & Garden

Walmart
09.2022 - Current

Head Cashier/Misses Lead/Omni/Truck Unloader

Kohl's
04.2018 - 09.2022

Casher/Stocker

Doller Tree
12.2014 - 10.2015

Key Holder

JOANN Fabrics and Crafts
11.2013 - 10.2018

Crew Member

McDonald's
08.2012 - 07.2013

High School Diploma -

Howell Cheney Technical High School

Some College (No Degree) - Automotive

Porter & Chester

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