Rebecca Young
Manchester,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Laboratory Support and BIlling Manager
Elliot Health System
06.2021 - 05.2025
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Conducted performance reviews and implemented improvement plans.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
Specimen Processing Supervisor
Elliot Health System
02.2016 - 06.2021
- Enhanced laboratory efficiency by implementing streamlined specimen processing procedures.
- Served as a subject matter expert on various aspects of specimen processing operations, answering questions from other departments as needed.
- Promoted collaboration among team members by fostering open communication channels between staff and supervisors.
- Assisted in recruiting efforts by interviewing candidates, ultimately building a strong team of skilled professionals dedicated to providing exceptional service.
- Developed and enforced standard operating procedures for the specimen processing department, ensuring consistent quality across all team members.
- Mentored new employees through hands-on training sessions focusing on best practices in specimen processing techniques.
- Managed daily schedules and workloads, delegating tasks to appropriate personnel based on their expertise and availability.
- Provided ongoing training and development opportunities for staff, fostering a knowledgeable and skilled workforce.
- Identified inefficiencies within the department and developed action plans to address them, resulting in improved operations.
- Followed safety protocols while handling hazardous materials.
- Implemented quality control measures that significantly reduced the occurrence of errors in processed specimens.
Specimen Processing Team Lead
Elliot Health System
01.2011 - 02.2016
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Led a team of processors, ensuring accurate and timely completion of tasks.
- Conducted regular performance reviews for team members, providing constructive feedback to drive continuous improvement.
- Increased operational efficiency by analyzing current processes and recommending strategic improvements.
- Collaborated closely with management to identify staffing needs, recruit new talent, and build a cohesive team environment.
- Improved overall productivity by identifying areas for process improvement and implementing changes.
Specimen Processing Representative
Elliot Health System
11.2009 - 01.2011
- Reduced sample rejections by verifying correct labeling, storage conditions, and transport methods for each specimen type.
- Maintained strict compliance with regulatory standards through meticulous documentation and quality control measures.
- Increased accuracy of test results by conducting thorough pre-analytical assessments on all specimens received.
- Maximized productivity levels within the department by effectively prioritizing tasks based on factors such as urgency, complexity, and available resources.
- Collaborated with cross-functional teams to ensure accurate and timely delivery of diagnostic results to clinicians and patients.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding established benchmarks for productivity, accuracy, and timeliness in specimen processing tasks.
- Participated in internal audits to maintain adherence to regulatory requirements while identifying areas for improvement within the department.
- Promoted a safe work environment by adhering to established guidelines for handling hazardous materials and specimens.
- Reduced turnaround time for test results by optimizing sample preparation and handling processes.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Followed safety protocols while handling hazardous materials.
Medical Transcriptionist
Self Employed
01.1994 - 11.2009
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Documented patient medical histories, vitals and test results in electronic health records system.
Education
Nashua High School
Nashua, NH01-1994
Skills
- Personnel oversight
- Accounts receivable management
- Staff training and development
- Team building
- HIPAA
- Invoice processing
- Process improvements
- Operations monitoring
- Payment posting
- Procedure optimization
- Billing review
- Staff recruitment and hiring
- Budget planning
Timeline
Laboratory Support and BIlling Manager
Elliot Health System
06.2021 - 05.2025
Specimen Processing Supervisor
Elliot Health System
02.2016 - 06.2021
Specimen Processing Team Lead
Elliot Health System
01.2011 - 02.2016
Specimen Processing Representative
Elliot Health System
11.2009 - 01.2011
Medical Transcriptionist
Self Employed
01.1994 - 11.2009
Nashua High School
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