Rebecca Zadig-Escalera

Spicewood,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

years of professional experience

Work History

Campus Operations Manager

Galen College Of Nursing

2022.10 - Current

Responsible for the day-to-day operation and cohesive functioning of the various administrative departments.
Responsible for communicating with the Campus Dean and Main Campus Admissions, Financial Aid, Bursar, and Registration departments regarding potential, current, and graduating student issue.
Responsible for recruitment, scheduling, counseling, and performance evaluation of all administrative services employees with main campus leadership.
Facilitate communication between the academic and administrative services of the College to enhance productivity, maintain a positive working environment, and enhance customer service for students.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained new employees on proper protocols and customer service standards.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operations Manager

Gene Upshaw Memorial Tahoe Forest Cancer Center

2008.08 - 2021.07

Introduced cross training initiatives for Reception, Scheduling, Clerical Support, Registration, Phone Operator, and Physician Administrative Assistant, enhancing competencies in all areas.
Conduct performance appraisals and provided coaching and training for staff.
Increased revenue by improving front desk collection work processes by 20%.
Oversee purchases of medical and office supplies while controlling all expenditures within the office.
Mentored, coached, hired, terminated, and disciplined personnel.
Managed daily operations of the organization and ensured information technology reliability.
Identified inefficiencies and made recommendations for process improvements.
Developed plans for managing/retaining talent inside organization.
Handled escalated problems and develop quick resolutions.
Manage payroll for all Cancer Center personnel.
Contract knowledge, and negotiated the Contracts with independent contractors along with Tahoe Forest Hospital District Contracts Administrator.
Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care.
Evaluate organizational systems and made process improvement recommendations to ensure effective service delivery.
Coordinate all social functions taking place in the Cancer Center along with our Foundations Department.

Office Manager

Landmark Imaging Medical Group, Inc

2000.01 - 2004.08

Managed startup and transition to a larger facility due to company growth.
Manage day-to-day operations ensuring that all Support Staff and Diagnostic Imaging Technologists performed their jobs efficiently and with excellent customer service.
Resolved employee relations challenges through effective conflict resolution.
Increased and maintained patient census through marketing and community outreach.
Managed bridge between front office and clinical operations; assessed communications constantly to identify opportunities for improvement.
Oversaw staffing requirements, employee schedules and compensation.
Assisted CEO / Medical Director with projects as needed.
Liaise with vendors regarding equipment and supplies.
Assisted with the field marketing team.

Education

Bachelor of Science - Kinesiology

San Jose State University

San Jose, CA

05.2000

Skills

Effective Customer Communication
Operational Procedures
Employee Performance Evaluations

Office Organization
Administrative Support
Team Meeting Management

Timeline