Rebecca Zapata
Victoria,TX
Summary
Dynamic Assistant Manager with a proven track record at Wal-Mart Supercenter, excelling in inventory management and team collaboration. Leveraged customer feedback and sales data to drive process improvements and performance enhancements. Skilled in resolving conflicts and fostering a cohesive work environment, significantly boosting customer satisfaction and operational efficiency. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Tjmax
Victoria, TX
11.2023 - Current
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Assistant Manager
Wal-Mart Supercenter
Victoria, TX
03.2003 - 07.2023
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Proposed or approved modifications to project plans.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed business performance data and forecasted business results for upper management.
Education
GED -
Victoria
Victoria, TXSkills
- Customer service
- Inventory management
- Goals and performance
- Process improvement
- Problem solving
- Sales strategies
- Team collaboration
- Event planning
- Sales strategy development
Affiliations
I am a responsible individual .Always on time willing to work and help others when needed
Languages
English
Professional
Spanish
Professional
Accomplishments
At Walmart me meet sales each quarter For 4 years straight .
Certification
I had a certificate license for fork lift, and scissor lift driver .
Timeline
Sales Coordinator
Tjmax
11.2023 - Current
Assistant Manager
Wal-Mart Supercenter
03.2003 - 07.2023
GED -
Victoria
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