Rebecca Zappardo
Travis AFB,CA
Summary
Dynamic leader with a proven track record at Auntie Anne`s and Bath & Body Works, adept at motivating teams and driving continuous improvements. Skilled in coaching, with a keen ability to influence others and achieve goals. Expert in recruitment and hiring, contributing to a significant increase in team performance and customer satisfaction.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Floorset Leader
Bath and Body Works, Limited Brands
11.2010 - 12.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Store Manager
Auntie Annes Pretzels
12.2008 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Sales Associate
Sunglass Hut - Luxottica
02.2015 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to achieve monthly sales targets.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Devry University
Folsom, CA 10.2022 - 02.2025
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Recruitment and hiring
- Goal-Oriented
- Training and mentoring
Timeline
Devry University
10.2022 - 02.2025
Sales Associate
Sunglass Hut - Luxottica
02.2015 - 03.2016
Floorset Leader
Bath and Body Works, Limited Brands
11.2010 - 12.2021
Store Manager
Auntie Annes Pretzels
12.2008 - 12.2020
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