Rebecca Zastrow
Dayton,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Support & Administrative Leadership
Legacy Stone/7th Gen
- Delivered high-level administrative support to the CEO, expertly managing a complex calendar, prioritizing critical communications, and coordinating executive travel arrangements to optimize efficiency and time management
- Led the development of executive materials and content, including high-stakes copywriting and communications, ensuring alignment with the organization's vision and values
- Utilized advanced project management tools, such as Monday.com, to streamline executive operations, enabling the leadership team to focus on strategic initiatives and organizational growth.
Events Manager & Executive Assistant
Legacy Stone/7th Gen
06.2024 - Current
- Spearheaded the planning and execution of exclusive events for high-profile clients, including Hobby Lobby and ultra-high-net-worth families
- Managed every aspect of these events, from conceptualization to completion, ensuring they exceeded the expectations of eight to ten-figure individuals and organizations
- Provided strategic guidance on event design, including decor, entertainment, and bespoke experiences, drawing on deep industry knowledge and a refined aesthetic sense
- Led cross-functional teams and coordinated with top-tier vendors and suppliers, ensuring seamless event delivery while adhering to stringent budgets and timelines
- Directed all event logistics, including the management of sophisticated registration systems and the meticulous preparation of event materials, ensuring a flawless experience for all attendees
- Maintained the highest standards of compliance with insurance, health, and safety regulations, safeguarding the reputation and operational integrity of Legacy Stone/7th Gen.
Administrative Assistant/ Events Manager
Apex Church
02.2020 - 06.2023
- Managing the office required being both a people person and a systems person
- To keep everything moving in the right direction, I had to be aware of all areas of the church and understand how the teams work together
- Holding both the big picture of the vision of the church, the integration of all the teams, and the logistical details to make that happen is essential in this position
- My communication skills are key to everything from answering phone calls, sending emails, coordinating schedules, ordering supplies, and connecting with team members
- Due to the multifaceted nature of the job, it was essential that I use my time management skills daily to juggle everything from Sunday morning prep to facilitating and organizing events and posting to social media and whatever else it takes to keep everything moving
- It is also vital to be always considering how those visiting the church will connect with both the gathering and house churches, therefore everything from signage to the correct resources at the welcome desk is essential in a guest's experience.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Selected and ordered refreshments, decor and event materials.
- Implemented protocols and procedures to effectively manage planning process.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
Administrative Assistant
3DM Publishing
03.2017 - 12.2022
- Used my extensive background in a variety of office administration duties
- Worked well in high-pressure settings with minimal supervision and pull on both my leadership skills and teamwork to get the job done
- Communication and efficiency were also vital when handling customer service inquiries, coordinating with clients, and serving as the liaison between the team
- I regularly used my skills in problem-solving and my experience in technology to efficiently deal with any issues that may arise.
Administrative Assistant
Bridgeway Church
04.2016 - 02.2017
- Serving as a member of the children's ministry, I coordinated with the Children's pastor to develop a cohesive ministry and to effectively partner with and equip the families
- I assisted in the planning and administrating of all weekly meetings such as Sunday mornings and Wednesday nights, and also quarterly or annual events
- I organized and prepped all resources for the weekly services and managed the systems needed for those to run efficiently including coordinating with volunteers and the staff team.
Children's Pastor
Bridgeway Church/ Screven Baptist
10.2014 - 04.2016
- In both these roles, I utilized my skills in leadership and organization to administrate and manage all activities and classes regarding children in the church
- I planned, budgeted, and resourced all areas of the church and facilities where the children were involved from Sunday mornings to mid-week small groups and events
- I oversaw the administration and understanding of all liability issues from background checks to policies and volunteer training
- Leadership skills were vital in this role as it required both the need for the big picture and details and coordinating with team members, volunteers, and parents.
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Worked with directors and board members to develop lesson plans and special events for children.
- Vetted volunteers and interested parties for criminal history or issues risking children.
- Created and maintained safe and nurturing environment for children.
- Oversaw administration and management of all areas of ministry.
Executive Assistant & Team Leader
3DM
06.2013 - 10.2014
- In my role, I provided high-level administrative support for company leaders to ensure they could accomplish the vision and tasks of the ministry
- I handled all the emails, screened all visitors, and determined what level of support they needed while offering polite, professional customer service
- I also handled the calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging for flights & transportation for events
- I also coordinated with the team to plan and execute events regularly from small groups meetings to large events
- Efficiency and multi-tasking were essential in coordinating schedules and ensuring the events run smoothly
- This role required finding and booking venues, liaising with clients and suppliers, handling logistics, managing budgets and invoicing, managing risk, and presenting post-event reports
- I also used my leadership skills to delegate tasks to the team members while holding onto the details so I could proactively solve issues that arise.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the leadership team
Education
Bachelor of Arts - Early Childhood Studies
Sheffield Hallam University
Sheffield, UKSkills
- Facility & Event Management
- Executive Administration
- Customer service
- Communication skills
- Multi-tasking
- Budgets
- Logistics
- Organization
- Understanding & Implementing Policies
- Problem-solving
- Scheduling
- Teamwork
- Time management
Certification
BA in Early Childhood Studies
Timeline
Events Manager & Executive Assistant
Legacy Stone/7th Gen
06.2024 - Current
Administrative Assistant/ Events Manager
Apex Church
02.2020 - 06.2023
Administrative Assistant
3DM Publishing
03.2017 - 12.2022
Administrative Assistant
Bridgeway Church
04.2016 - 02.2017
Children's Pastor
Bridgeway Church/ Screven Baptist
10.2014 - 04.2016
Executive Assistant & Team Leader
3DM
06.2013 - 10.2014
Executive Support & Administrative Leadership
Legacy Stone/7th Gen
Bachelor of Arts - Early Childhood Studies
Sheffield Hallam University
BA in Early Childhood Studies
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