Rebecca Zingsheim
San Antonio,TX
Summary
Seasoned customer service professional,and Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner Service Agent
Advanced Service Inc (ASI)
03.2024 - Current
- Resolved customer complaints quickly and efficiently.
- Assisted customers with product selection, ordering, shipping and returns.
- Ensured accuracy of customer information in databases.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Troubleshooting and providing knowledge about new or older appliances.
Medical Collections Specialist
Gulf Coast Collections Bureau
Sarasota, FL
07.2022 - 01.2024
- Advised debtors on payment options and set up payment plans. Analyzed unpaid medical bills and determined appropriate collection action, and negotiated payment plans with patients based on their financial abilities.
- Handled irate customers smoothly to achieve performance targets.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Managed approximately 200 inbound and outbound calls daily.
- Ensured compliance with applicable laws governing debt collection practices.
- Took billing calls, questions and concerns from patients and third party carriers.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Identified discrepancies and carrier issues regarding billing and reimbursements.
- Corrected, completed and processed claims for payer codes.
Collections Counselor
Dovenmuehle Mortgage Inc.
Brookfield, WI
01.2021 - 05.2022
- Notified customers of delinquent accounts, with an attempt to collect outstanding amounts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over the phone and set up recurring drafts.
- Arranged for debt repayment and established a repayment schedule based on customer finances.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Established a solid record of maintaining consistent performance and quality levels.
Medical Collections Specialist
State Collection Service Inc.
West Allis, WI
08.2019 - 10.2020
- Informed customers about billing procedures, processed payments, and provided payment options and setup assistance. This improved customer satisfaction by finding solutions to problems.
- Trained 2 new employees each day in procedures and policies in order to maximize team performance.
- Upheld privacy and security requirements established by HIPAA regulatory agencies.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Validated insurance and advised patients of benefits and coverage.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Efficiently managed collections and receivables, referral process, and billing to meet revenue goals.
- Submitted claims to insurance companies and clearinghouses.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Handled billing-related activities focused on medical specialties.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Improved customer satisfaction by finding creative solutions to problems.
General Store Manager
Subway
Oak Creek, WI
04.2009 - 08.2019
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules, and preparing deposits.
- Built a loyal customer base by delivering excellent service and stocking in-demand products.
Cashier
Speedway
Cudahy, WI
04.2009 - 07.2019
- Assisted with purchases, locating items, and signing up for rewards programs.
- Assisted customers with account updates, new service additions, and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Operated cash register, collected payments, and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Scanned customer purchases, supporting transactions to streamline the sales process.
Education
High School Diploma -
Greenfield High School
Greenfield, WI06.2003
Skills
- Business Management
- Employee Development
- Sales Leadership
- Verbal and written communication
- Small business operations
- Staff Management
- Negotiation
- Business Management
- Call center experience
- Insurance data processing
- Insurance billing procedures
- Insurance claims
- Insurance information oversight
- Communications
- Problem resolution
- Customer service
- Hiring and staffing
- Team Oversight
Certification
- Customer Service Representative Certificate
- ServSafe
Timeline
Owner Service Agent
Advanced Service Inc (ASI)
03.2024 - Current
Medical Collections Specialist
Gulf Coast Collections Bureau
07.2022 - 01.2024
Collections Counselor
Dovenmuehle Mortgage Inc.
01.2021 - 05.2022
Medical Collections Specialist
State Collection Service Inc.
08.2019 - 10.2020
General Store Manager
Subway
04.2009 - 08.2019
Cashier
Speedway
04.2009 - 07.2019
High School Diploma -
Greenfield High School
- Customer Service Representative Certificate
- ServSafe
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