Rebecca A. James

Work History

Direct Support Professional

Essential Services

McMinnville

12.2022 - Current

Maintained clean, safe, and well-organized patient environment.
Monitored progress and documented patient health status changes to keep care team updated.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted disabled clients to support independence and well-being.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Researched community resources and services to provide accessibility and assistance to clients.
Implemented individualized care plans to meet individual needs of each client.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Educated clients and family members on relevant topics to support independent living.
Assisted with daily living activities, running errands, and household chores.

Owner

M & J Costume Rentals

Corvallis

01.2017 - 11.2023

Provided central Willamette Valley area with unique costume rentals for holidays, parties, and other special events
Through excellent customer service, help individuals and groups fine perfect costume
Maintain business website and social media pages, designed promotional materials, wrote rental agreements, designed costumes, managed office duties, and created advertisement campaigns
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Managed over 15 customer inquiries per day by answering questions on available costumes and product performance
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
Tracked inventory and ordered office supplies encouraging cost-effective solutions
Drafted professional business memos, letters and marketing copy to support business objectives and growth
Monitored social media and online sources for industry trends.
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents

Swing Shift Lead Receptionist

Brookdale Assisted Living

Albany

09.2021 - 09.2023

Secretary of the safety Committee
Scheduled interviews
Call references for possible new hires
Community weekly auditor
Greets all visitors.
Had to find coverage for associate who called out during my shift
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Received and routed business correspondence to correct departments and staff members.
Responded to inquiries from callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Logged and filed incident reports, detailing significant occurrences during assigned shifts.
Observed and documented resident progress, reporting recorded metrics.
Handled 10+ calls per day to address customer inquiries and concerns
Trained new employees and delegated daily tasks and responsibilities.

Front Desk Receptionist

Corvallis Parks And Rec

Corvallis

06.2020 - 12.2021

Greets 10+ costumers at front desk and engage in pleasant conversations while managing check out process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Retrieved mail, packages and document.
Resolve customer issues quickly and notified supervisor immediately when problems escalated.
Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Carefully transcribed phone messages and relayed to appropriate personnel.
Collected deposits, fees and payments.
Cleaned and sanitized workstation and office.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Used Microsoft Word and other software tools to create documents and other communications.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Carried out day-day duties accurately and efficiently.
Provides departmental administrative support services to process and distribute mail and materials; copies and faxes documents; and files.
Registers participants for programs and reservations. Communicates information regarding programs and facility rentals, and special use permits in response to inquires from public.
Answered questions and addressed concerns from customers, typically returning voice mail messages within 2 hours.
Delivered clerical support by handling range of routine and special requirements
Executed record filing system to improve document organization and management
Developed correspondence letters, memos and emails
Interacted with customers by phone, email or in-person to provide information
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed data entry and filing to keep records updated for easy retrieval.

Private Caregiver

Private Care

Corvallis

03.2015 - 01.2021

Assist patient in managing 3bank accounts and paying bills
Communicate with doctors, and help with managing prescription medications daily schedule
Transported client to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
Completed general housekeeping work to help client, including preparing healthy meals and keeping personal areas neat
Provided safe mobility support to help patients move around personal and public spaces
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Maintained clean, safe and well-organized patient environment

Summary

Overview

Work History

Direct Support Professional

Owner

Swing Shift Lead Receptionist

Front Desk Receptionist

Private Caregiver

Education

A.A - Legal Administrative Assistant

Skills

Work Availability

Timeline

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