Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Rebecca A. James

Rebecca A. James

DSP
Corvallis,OR

Summary

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

10
10
years of professional experience

Work History

Direct Support Professional

Chamberlin House
02.2024 - Current
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained clean, safe, and well-organized client environment.
  • Manage medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Transported clients to medical and dental appointments to provide support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assessed clients'' needs on an ongoing basis, document support plans as necessary to ensure optimal outcomes.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Maintained an environment that is healthy, safe and comfortable by following safety and infection control procedures
  • Followed policies and procedures regarding safety in all environments including evacuation and emergency procedures
  • Assessed client in activities of daily living including bathing, toileting and other self-help skills
  • Ability to support clients with challenging behavior
  • Administered medication in accordance with medical provider directions, Oregon Administrative Rules (OAR's).
  • Accurately documented the administration of medications and other medical-related matters
  • Maintained knowledge of health and medical issues for clients and notifies supervisor of concerns
  • Consistently uses universal precautions and provides First Aid/CPR and ensures emergency medical care when needed
  • Follows safe food handling guidelines and maintain current Food Handler certification
  • Implemented client Individual Support Plan (ISP) as written
  • Worked on behalf of the client to overcome barriers
  • Employed creativity and problem-solving skills in providing supports
  • Teach appropriate skills and involved client in meaningful and valued activities
  • Knowledge of client's desired outcome and work to ensure integration into daily activities
  • Empowered and supported client to direct their own life choices
  • Assisted client with achieving personal goals
  • Provided transportation as needed for appointments and all other activities
  • Aided client in fiscal management, spending choices, completing of ledgers and safeguards funds
  • Exhibited professional behavior towards clients, families, coworkers, and supervisor
  • Maintained the property of the agency and of the client
  • Maintained client/agency finances ethically accurately with appropriate documentation
  • Reported and/or documented routine and unusual events in a concise and understandable manner
  • Followed agency policies and procedures
  • Took initiative in performing additional duties as needed or as assigned

Direct Support Professional

Essential Services
12.2022 - Current
  • Maintained clean, safe, and well-organized client environment.
  • Monitored progress and documented client health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Implemented individualized care plans to meet individual needs of each client.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Educated clients and family members on relevant topics to support independent living.
  • Assisted with daily living activities, running errands, and household chores.

Swing Shift Lead Receptionist

Brookdale Assisted Living
09.2021 - 09.2023
  • Secretary of safety Committee
  • Organized, maintained and updated information in computer databases.
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Call references for possible new hires
  • Community weekly auditor
  • Greets all visitors.
  • Had to find coverage for associate who called out during swing shift
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Received and routed business correspondence to correct departments and staff members.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Logged and filed incident reports, detailing significant occurrences during assigned shifts.
  • Observed and documented resident progress, reporting recorded metrics.
  • Handled 10+ calls per day to address customer inquiries and concerns
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Owner

M & J Costume Rentals
01.2017 - 11.2022
  • Provided central Willamette Valley area with unique costume rentals for holidays, parties, and other special events
  • Through excellent customer service, help individuals and groups fine perfect costume
  • Maintain business website and social media pages, designed promotional materials, wrote rental agreements, designed costumes, managed office duties, and created advertisement campaigns
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Managed over 15 customer inquiries per day by answering questions on available costumes and product performance
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Monitored social media and online sources for industry trends.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents

Front Desk Receptionist

Corvallis Parks And Rec
06.2020 - 12.2021
  • Greets 10+ costumers at front desk and engage in pleasant conversations while managing check out process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Retrieved mail, packages and document.
  • Resolve customer issues quickly and notified supervisor immediately when problems escalated.
  • Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Carefully transcribed phone messages and relayed to appropriate personnel.
  • Collected deposits, fees and payments.
  • Cleaned and sanitized workstation and office.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-day duties accurately and efficiently.
  • Provides departmental administrative support services to process and distribute mail and materials; copies and faxes documents; and files.
  • Registers participants for programs and reservations. Communicates information regarding programs and facility rentals, and special use permits in response to inquires from public.
  • Answered questions and addressed concerns from customers, typically returning voice mail messages within 2 hours.
  • Delivered clerical support by handling range of routine and special requirements
  • Executed record filing system to improve document organization and management
  • Developed correspondence letters, memos and emails
  • Interacted with customers by phone, email or in-person to provide information
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.

Private Caregiver

Private Care
03.2015 - 01.2021
  • Assist patient in managing 3bank accounts and paying bills
  • Communicate with doctors, and help with managing prescription medications daily schedule
  • Transported client to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
  • Completed general housekeeping work to help client, including preparing healthy meals and keeping personal areas neat
  • Provided safe mobility support to help patients move around personal and public spaces
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Maintained clean, safe and well-organized patient environment

Education

A.A - Administrative Assistant

Linn-Benton Community College
Albany, OR
06.2008

Skills

  • Administrative Functions

  • Customer Service

  • Microsoft Excel

  • MS Office

  • Typing 40 wpm

  • Organizational Skills

  • Database administration

  • Telephone skills

  • Ability To Communicate Effectively

  • HIPAA compliance

  • Client support

  • Client documentation

  • Problem-solving

  • First Aid/CPR

  • Time management

Interests

  • Photography
  • Homelessness Outreach
  • Genealogy
  • Astrology
  • Reading
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Direct Support Professional

Chamberlin House
02.2024 - Current

Direct Support Professional

Essential Services
12.2022 - Current

Swing Shift Lead Receptionist

Brookdale Assisted Living
09.2021 - 09.2023

Front Desk Receptionist

Corvallis Parks And Rec
06.2020 - 12.2021

Owner

M & J Costume Rentals
01.2017 - 11.2022

Private Caregiver

Private Care
03.2015 - 01.2021

A.A - Administrative Assistant

Linn-Benton Community College

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