Rebecca B. Noles
Melissa
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Hideaway Pizza
2101 S Hardin Blvd McKinney, TX 75071 United Stat
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Jr Manager
McDonald's
2810 Washington Dr Melissa, TX 75454 United State
05.2023 - 06.2024
- Reported project results to senior project manager.
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Lead
Panera Bread
3755 W University Dr McKinney, TX 75071 United St
06.2022 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
Melissa High School
3030 Milrany Ln Melissa, TX 75454 United States05.2024
Skills
- Professional appearance
- Customer service
- Team collaboration
- Sales expertise
- Sales techniques
- Supply restocking
- Inventory management
- Item promotion
- Upselling techniques
- Effective customer upselling
- Team member support
- High energy and stamina
- Problem-solving
- Excellent communication
Timeline
Server
Hideaway Pizza
08.2024 - Current
Jr Manager
McDonald's
05.2023 - 06.2024
Shift Lead
Panera Bread
06.2022 - 06.2022
High School Diploma -
Melissa High School