Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca B. Noles

Melissa

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Hideaway Pizza
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Jr Manager

McDonald's
05.2023 - 06.2024
  • Reported project results to senior project manager.
  • Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
  • Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
  • Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Shift Lead

Panera Bread
06.2022 - 06.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Education

High School Diploma -

Melissa High School
3030 Milrany Ln Melissa, TX 75454 United States
05.2024

Skills

  • Professional appearance
  • Customer service
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Supply restocking
  • Inventory management
  • Item promotion
  • Upselling techniques
  • Effective customer upselling
  • Team member support
  • High energy and stamina
  • Problem-solving
  • Excellent communication

Timeline

Server

Hideaway Pizza
08.2024 - Current

Jr Manager

McDonald's
05.2023 - 06.2024

Shift Lead

Panera Bread
06.2022 - 06.2022

High School Diploma -

Melissa High School

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Rebecca B. Noles