REBECCA (BECKA) MERCHANT

• Process financial records, accounts payable, budget, revenue collections/accounts receivable, and purchasing documents
• Accept payments for utility services, set up new utility accounts, process and maintain utility billing including scheduling utility turn-offs; process various licenses; provide customer service and explain utility billing procedures and other regulatory policies to customers
• Answer telephone and respond to inquiries providing information to members of the public regarding program activities and policies.

• Managed store independently in absence of store manager or assistant manager
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
• Maintained strong customer relations and effective customer service standards.
• Reconciled register sales and receipts and determined if register tape matched total sales in system.

• Responded quickly to complaints and inquiries, maintaining high satisfaction with exceptional service
• Handled payments with high accuracy, minimizing bookkeeping errors and customer service issues
• Produced informative descriptions and eye-catching imagery to promote many different products successfully
• Expanded exposure by marketing products on multiple online sites and/or mobile apps such as Amazon, Ebid, Etsy, Poshmark, and more
• Packaged and Shipped items both domestically and internationally using all major carriers
• Calculated taxes owed and made on-time payments to keep business operations compliant with state and federal laws
• Posted and sold collectibles and other items online

Temporary Assignment was for Hospice East Bay.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized conferences and special events, including setting up the catering and preparing all supporting materials quality, efficiency, and effectiveness
• Supported Senior Vice President of Clinical Services by handling day-to-day needs and special projects with good multitasking and research skills
• Oversaw appointment scheduling and calendar maintenance for an 8-member team
• Screened calls and emails and responded accordingly to support executive correspondence.

• Used Microsoft Office Suite to manage calendars, send email correspondence, and draft documents
• Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
• Greeted, answered questions, and directed visitors to manage front desk operations
• Answered calls on a multi-line telephone system to direct callers, provide information, and make appointments
• Set up transportation for over 150 special education students
• Maintain student records for past and present
• Managed school transfer request records coming in and going out
• Assisted in student assignments for extended learning program (summer school).

Temporary assignment was for Tissue Banks International

• Enhanced office productivity with improved file management systems
• Verified correct placement and proper condition of materials and files
• Filed forms, records, reports, and correspondence in appropriate file systems
• Kept files updated with new information and regular removal of outdated material for archiving or disposal
• Answered questions about records or files.

Temporary assignment was for The Neptune Society.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Handled assignments independently with good judgement and critical thinking skills.

• Follow state policies and qualifications when reviewing applicant data to determine eligibility for government aid
• Conduct interviews in person or over the phone to determine the eligibility of families applying or re-certifying for CalFresh
• Calendar/time management
• Data entry
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Handled personal and confidential information of clients

• File claims with insurance, post-EOBs, collect and post patient payments
• Reviewed claim denials and payer requirements for corrective action
• Converted the entire practice from paper to an electronic healthcare software program
• Obtained Credentials with Blue Cross/ Blue Shield, Kaiser (ASH), Humana, Medicare, United Healthcare, etc
• Followed up and collected outstanding balances and receivables.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Verified patient insurance coverage and benefits for medical claims.

• Operate office equipment, such as voice mail messaging systems, computers and their components, fax, and copy machine
• Reviewed claim denials and payer requirements for corrective action
• Use of EHR software and electronic billing software
• Verify insurance eligibility
• Managed master office calendar covering appointments
• Oversaw accounts payable and accounts receivable duties and interactions with vendors
• Computed fees and charges due based on standardized rates.

Temporary assignment was for Contra Costa County Housing Authority.

• Sorted and classified documents into appropriate filing systems for increased traceability.
• Managed sensitive or confidential files with attention to data security and storage policies.
• Identified and corrected inconsistencies in filing systems for increased accuracy.
• Cleaned up files regularly by removing outdated information for archival or disposal.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Used POS system to enter orders, process payments and issue receipts.
• Reconciled cash drawers for all departments at the end of each shift, accounting for errors, and resolving discrepancies.

Temporary assignment for Contra Costa County Employment and Human Services Intake.

• Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.
• Examined, categorized, and sorted incoming documents.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Compiled and inventoried documents for archival.

I am completing required classes in order to transfer to Cal State East Bay. All of my coursework is done online so there is no limitations on my work schedule.