Rebecca "Becki" Nail
Oklahoma City,OK
Summary
Knowledgeable Escrow Officer with 31 years of residential and commercial real estate closing experience. Well-versed in real estate contracts, lender policies and title requirements. Detail-oriented and thorough with excellent analytical and independent thinking skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Commercial Escrow Officer
First American Title Insurance Co
04.1992 - 11.2023
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined the escrow process for increased efficiency through effective communication with all parties involved.
- Managed a high volume of commercial transactions with precision and attention to detail, ensuring timely closings.
- Collaborated closely with real estate agents, lenders, and attorneys to coordinate smooth escrow transactions.
- Conducted thorough document reviews, identifying potential issues and resolving them proactively.
- Maintained compliance with state regulations and company policies during all phases of the escrow process.
- Trained and mentored junior staff members, offering guidance based on extensive industry knowledge.
- Developed strong relationships with key clients, leading to repeat business and a solid reputation in the industry.
- Coordinated successful closing meetings that ensured all necessary documents were properly executed and funds disbursed accordingly.
- Prepared comprehensive closing statements accurately reflecting transaction details for both buyer and seller parties.
- Consistently ensured accurate and complete escrow files, minimizing risk and potential liability for the company.
- Conducted closings with customers, realtors, lenders and attorneys.
- Understood escrow process to determine steps to transfer title pursuant to contract conditions and lender instructions.
- Oversaw issuance of checks, bills and statements, receipts and other documents to drive customer satisfaction.
- Secured documents required for issuance of title insurance.
- Managed real estate contract compliance, lender instructions, title requirements, company requirements and other written instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Forwarded title clearing documentation to title officer for approval.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Checked signatures and legal descriptions for accuracy and integrity.
- Communicated requirements and title exception information to clients.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Complied with internal controls and government regulations.
Secretary/Administrative Assistant
Professional Carpet
02.1989 - 04.1992
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
Rose State College
Oklahoma City, OK05.1988
Skills
- Commercial Real Estate Knowledge
- Attention to Detail
- Financial Acumen
- Real Estate Closing Processes
- Document Preparation
- Regulatory Understanding
- Property Research
- Legal Compliance
- Funds Disbursement
- Escrow Management
- Analytical Thinking
- Data Entry Proficiency
Accomplishments
DPK Circle of Excellence 2015.
30 Year Recognition Award for First American Title.
Affiliations
- Home Improvement/Remodeling
- Sewing
- Crafting
- Volunteering
Certification
Notary Public.
References
References available upon request.
Timeline
Commercial Escrow Officer
First American Title Insurance Co
04.1992 - 11.2023
Secretary/Administrative Assistant
Professional Carpet
02.1989 - 04.1992
Associate of Applied Science - Administrative Assistance And Secretarial Science
Rose State College
Notary Public.
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